The Resolution Manager will be responsible for leading the development, implementation, and optimization of a streamlined query management system. Their primary goal will be to significantly reduce billing delays and enhance communication between the credit control team and sponsors. This role is crucial for improving operational performance, minimizing financial risks, and strengthening sponsor relationships. The manager will drive change towards a more efficient and transparent billing system, ultimately improving private patient and sponsor satisfaction. This position requires an in-depth understanding of the organization’s clinical, operational, and financial pathways to ensure high standards of validation and auditing.
We seek a proactive, strategic thinker capable of driving change and motivating others. The ideal candidate will demonstrate exceptional problem-solving skills, a collaborative approach, and a steadfast commitment to process and stakeholder relationship improvements.
Responsibilities include:
* Leading the development, implementation, and optimization of a streamlined query management system to reduce billing delays and improve communication, in accordance with Trust regulations and sponsor contractual terms.
* Evaluating current query management processes, defining clear objectives for responsiveness and transparency, and implementing a centralized system to manage sponsor queries efficiently.
* Supporting planning, executing, and monitoring initiatives such as automating query routing, creating a self-service portal for sponsors, and fostering continuous improvement through feedback analysis.
* Driving operational changes to enhance the accuracy of Private Care charges for clinical activities, aligning with Trust policies, rules, and regulations.
* Supporting change management efforts to improve private patient and sponsor satisfaction, expedite payments, and foster system transparency.
The Royal Marsden NHS Foundation Trust is a world-leading cancer center dedicated to providing exceptional cancer care and advancing cancer research. With over 4,500 staff across two hospitals in Chelsea and Sutton, as well as a Medical Daycare Unit in Kingston, we offer diverse career opportunities in nursing, medical, science, radiography, pharmacy, occupational therapy, finance, and administration.
We value life and are committed to excellence in all we do. Our team benefits from a stimulating environment, professional development opportunities, flexible working arrangements, and clear career pathways. We welcome applications from those who share our values and aspire to contribute to our ongoing success.
For further details or informal visits, please contact:
Name: Jurate Lysenkaite
Job Title: Coding and Data Quality Manager
Email: jurate.Lysenkaite@rmh.nhs.uk
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