Senior/ Lead Product Manager
Insurance expereince
Policy Admin and Broking Systems
My client is a leading insurance broker distinguished by its 'white glove' service model, delivering premium, personalised insurance advisory services through its branch network and telephone channels.
They are seeking a Senior Product Manager to lead the transformation project and focus on customer and sales advisor needs to prioritise feature and functionality roadmaps to drive business growth.
Key Responsibilities
* Work closely with teams across the organisation to understand business performance, set product and technology strategy and drive business growth. Product in our context is defined as the both the end to end internal systems across a sales advisors workflow, policy admin and broking systems, and the experience the customer receives across apps, voice and other channels.
* Partner with enterprise architect and other technology SMES as they define the architecture blueprint. Define the goals, business capabilities and ensure the roadmap aligned to business and financial goals to drive growth
* Understand local customer and market needs to drive roadmap and GTM strategy by being the voice of the customer
* Plan and implement the architectural roadmap and tech backlog to improve the customer and sales advisor experience
* Assess the customer and sales advisor experience in identifying requirements that will be translated into the streamlined backlog for software delivery
* Voice of the advisor: Translates advisor pain-points into tech delivery to ensure seamless workflow for advisors across the branches
* Lead workstreams to include analytics, customer discovery, market analysis and competitive benchmarking to drive data driven decisions on features, functionality and sales plans
* Collaborate with cross functional teams to define product requirements, user stories and user flows. Ensure a user/ customer centric approach to software development
Key Skills
* Knowledge and strong experience in the multi-channel digital experience space
* Extensive experience in a product management role
* Experience of product and software engineering practices and software development
* Experience in defining and delivering software platforms and features on consumer facing products across operating systems and applications
* Extensive experience working cross functionally with Engineering, UX/UI, sales, finance and other stakeholders
* Data driven and commercial with experience breaking down and solving complex problems
If you feel you have the right skill set for the role, please apply!