People Coordinator
Location: Crawley
Salary: £28,000 to 32,000 per annum DOE
Contract: Permanent, Full-time
Flexibility – Hybrid
Start date: ASAP
Who we are
We're a commercial cleaning and support services company, proudly B Corp certified, ethical by design, and focused on building meaningful partnerships—not just ticking boxes.
We get a buzz from doing work we're proud of—and we work best with clients who care about quality, fairness, and long-term value. Our team is our greatest asset, and we invest accordingly—because when they thrive, so do our customers.
We're pioneers at heart. Always improving, always evolving. And right now, we're building a high-performing, purpose-led commercial team to help us scale toward £30m revenue—without compromising who we are.
Who we're looking for
We're looking for a proactive, organised and people‑focused People Coordinator to support our People function in a friendly, fast‑paced SME environment.
This role is a blend of front‑line People advisory support and high‑quality People administration. You'll be a trusted first point of contact for employees and managers, providing confident, practical guidance on everyday People matters while ensuring our People processes and records run smoothly behind the scenes.
It's an ideal opportunity for someone who enjoys being visible, helpful and trusted, and who wants to continue developing their People advisory skills alongside their administrative strengths.
What you'll be doing
Acting as a first point of contact for People queries from employees and managers, providing clear, helpful guidance on everyday People matters and escalating more complex issues to People Team Generalists as needed
Providing front‑line advisory support on topics such as policies, processes, absence, probation, contracts, and people procedures
Maintaining accurate and compliant employee records, ensuring systems, documents, and data are kept up to date
Supporting the full employee lifecycle, including Onboarding and inductions, Contract preparation and variations, Employee changes, Offboarding and leavers.
Supporting managers with basic policy interpretation and process guidance, helping them navigate People processes with confidence
Assisting with People projects and initiatives, such as policy updates, audits, engagement activity, or process improvements
Supporting managers with note‑taking in meetings on occasion
Actively contributing to continuous improvement, identifying smarter, more efficient ways of working across People processes
What We're Looking For:
Essential
Experienced, Organised and Detail‑Focused- You stay on top of tasks, maintain accurate records, and ensure nothing is missed.
Confident, Friendly and Approachable- You build positive relationships quickly and create a supportive experience for employees and managers.
Comfortable with Front‑Line Advisory Work- You're confident handling first‑line People queries and know when to resolve independently and when to escalate.
Adaptable in a Fast‑Paced Environment- You stay calm under pressure, respond well to change, and enjoy the variety that comes with SME life.
Proactive and Self‑Motivated- You don't wait to be asked — you spot gaps, anticipate needs, and help improve how things are done.
Strong Communicator-You communicate clearly, professionally, and confidently in both written and verbal form.
Discreet and Trustworthy-You handle sensitive information with care, professionalism, and confidentiality.
Tech‑Confident-You're comfortable using HR systems and digital tools, and quick to learn new ones.
Eager to Learn-You're keen to continue building your People advisory skills and grow your career over time.
Desirable
Ability to speak Spanish or Portuguese is advantageous.
Why join NuServe?
You'll work alongside people who care about the work and each other
Employee benefits platform, including Retail and lifestyle discounts, access to 24/7 online GP visits and access to free financial advice from qualifies advisors.
NuServe believes in the importance of treating each member of our team as an individual and we respect the diversity of our workforce. By working together, our team members cultivate a sense of accountability. We value the differences and individuality of our team members and believe that the differences in thoughts, culture, ethnicity and experience make our company stronger and a better place to work.
Sound like your kind of job?
We'd love to hear from you. Send us your CV and a short note telling us what you're great at—and what you want to build with us. Because the difference between good and great is rarely found on the front page—it's in the fine print