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HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 high-value clients such as tour operators, travel agents, and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. We have an amazing team! Our people, Team HBX Group, are the heart of the company, encouraged to ‘move fast, dream big and make the difference’ every day. We believe that it is tech + data + people that truly set us apart, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca, with around 3,500 employees worldwide.
JOB DESCRIPTION:
Location: Remote or Hybrid (London Office)
Reporting to: Area Manager
Employment Type: Full-Time
About the Role
We’re looking for a data-driven, commercially minded Account Optimisation Manager (AOM) to join our UK & Benelux team, focusing on the London market. Working with a high-performing, collaborative team, this role partners with an Account Manager to drive long-term growth for our hotel partners.
As an AOM, you’ll be a trusted business advisor, using data insights to optimize inventory, improve conversion, and enhance partner performance. You’ll shape and execute account growth plans, negotiate campaigns and promotions, and ensure optimal commercial conditions.
Key Responsibilities
* Inventory Management & Optimization
* Analyze historical data and market trends to inform strategy
* Monitor booking patterns and negotiate rates and availability accordingly
* Collaborate with Account Managers on joint account plans
* Conduct performance monitoring and share insights with partners
* Negotiate special offers and campaigns to boost conversion
* Maintain accurate records in internal tools
* Participate in weekly tandem meetings and joint supplier interactions
What You’ll Bring
* Strong understanding of the London hotel market
* Excellent communication and collaboration skills
* Ability to work independently and in a team
* Passion for data analysis and commercial strategy
* Highly organized and detail-oriented
* Experience with tools such as Salesforce and Tableau
Ways of Working
* Operate in tandem with an Account Manager
* Align on shared goals through weekly planning and reviews
* Build influential partnerships with hotel suppliers via consultative engagement
* Adjust account growth plans based on performance and market dynamics
Why Join Us?
* Be part of a redefined commercial approach focused on impact
* Work in a collaborative, multicultural environment
* Help shape our product offering in a key strategic region
At HBX Group, we believe diversity drives innovation and makes travel a force for good. We’re committed to creating an inclusive workplace where everyone feels valued and respected, embracing diverse backgrounds, perspectives, and talents. Join us and be part of a team where diversity and equal opportunities make a difference.
You will have the opportunity to work for a company undergoing significant change to become the world’s leading travel services provider. We seek individuals ready to ride this exciting wave.
Along with an attractive benefits package, you will be able to work:
* Within an innovative, engaging, multicultural environment
* Build strong, lasting relationships worldwide
* Develop your career locally or across our global locations
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