We have an opportunity for an Income officer to join our Customer Accounts team in Hertford. This is a Part Time Permanent role working 24 hours per week (across 4 days) with a mix of home, office and home visits. The role: As an Income Officer you'll carry out a range of tasks including negotiating payment arrangements with customers, providing welfare benefit and money advice and preparing applications for court. You'll be on standby to visit customers in their home as well as occasionally attending court hearings. Your responsibilities will include: Delivering a comprehensive rent & service charge collection service across the region Monitoring customer accounts for all tenures Managing end to end processes Engaging with external agencies including local authorities when needed Managing evictions To be successful in this role you'll need: Experience in income management or debt recovery/collection Knowledge and experience of either social housing, home ownership or the private rented sector Excellent customer service skills A working knowledge of welfare benefits To be a self-starter with a proactive approach and possess the ability to work without close supervision To have effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload. As you'll need to travel in this role, having a car and full driving licence is essential. Job Description