Technical Claims Handler
Activate invites applications for the Technical Claims Handler role in Peterborough or Halifax, United Kingdom.
Job Information
* Department: BT Team
* Location: Peterborough or Halifax
* Hours: 37.5 per week (hybrid working after training)
* Salary: Competitive
About The Role
Manage vehicle claims from a range of customers, ensuring all internal and external Service Level Agreements (SLAs) are met or exceeded.
Key Responsibilities
* Make outbound and receive inbound calls to customers, clients, 3rd parties and repairers.
* Manage vehicle claims end‑to‑end from repair instruction to completion, escalating only when necessary.
* Use Activate Group’s bespoke software and databases to record, update, and maintain claim information.
* Prioritise workload and ensure all assigned claims progress with high customer service standards.
* Provide accurate updates to team managers and customers as required.
* Ensure SLA’s are met and exceeded.
* Communicate and collaborate with all parties to optimise the repair journey.
Skills and Experience
* Excellent customer service skills.
* Ability to handle a high volume of calls daily.
* Excellent written and verbal communication skills.
* Ability to manage own time and workload.
* Experience in a target‑driven, fast‑paced environment (desirable).
* Experience in the insurance and claims industry (desirable).
Benefits
* 33 days holiday (including bank holidays).
* Personal health cash plan – claim back cost of dental and optical check‑ups.
* Enhanced maternity, paternity, adoption, and shared parental pay.
* Life assurance: three times basic salary.
* Free breakfast and fruit.
* Birthday surprise for everyone.
What You Can Expect From Us
At Activate Group, we prioritize team members. Whether you work at our Halifax or Peterborough offices, an AAR site, or from home, we provide the support you need to succeed. We offer benefits that focus on health and wellbeing, impressive rewards for our Employee of the Month, and perks such as free fruit and cereal.
About the Company
Named by the Sunday Times as one of the UK’s 100 fastest‑growing private companies, we employ more than 700 team members nationwide. We work with some of the UK’s largest fleets and insurance companies, supporting drivers involved in road incidents at our contact centres.
Purpose & Values
Purpose: Make someones bad day better.
Values:
* Make it happen – Be accountable, take the initiative, work fast, and do a great job.
* Strive for better – Be bold, challenge the norm, and make small improvements often.
* Win together – Be a team‑player, win together, learn together, and respect each other.
Details
* Seniority level: Entry level
* Employment type: Full‑time
* Job function: Finance and Sales
* Industry: Insurance
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