Overview
Position: Veterinary Receptionist
Location: Walton Lodge - Stevenage, Stevenage, South East
Discipline: Non-clinical Support
Employment type: Part Time
Salary: Up to £19,113.53 DOE
Walton Lodge Vets are seeking a reliable and professional Receptionist to join our team. You will play a crucial role in creating a positive and welcoming atmosphere for our clients and visitors. The ideal candidate will have excellent organisational skills, be proficient in office tasks, and possess strong communication skills.
Your day-to-day
* Ensure all visitors are greeted professionally and courteously.
* Prioritise answering phone calls to address client enquiries promptly and professionally.
* Provide excellent customer service in a professional, sympathetic, and courteous manner.
* Record and follow up on enquiries efficiently.
* Add new client details into the system and update vaccine/contact information during visits or calls.
* Verify invoices for accuracy and make necessary adjustments.
* Secure follow-up appointments to complete treatment plans.
* Call to reschedule missed appointments.
* Promote our Pet Health Club and pet insurance.
* Maintain a clean and tidy reception area.
* Adhere to all practice and reception policies for excellent client service.
Administrative duties include booking appointments, processing payments, handling cash exchanges, and performing end-of-day banking. Attend reception meetings as needed, keep client records updated, and manage clinic emails. Complete daily paperwork, organize incoming and outgoing mail. Complete Pet Health Club applications and insurance paperwork. Perform other duties as required by the practice.
Your shift pattern
This is a part-time role working a variety of shifts across 30 hours per week, including inclusion in the 1:2 weekend rota.
In addition to a competitive salary, you will benefit from:
* 6.6 weeks annual leave
* Additional annual leave for your birthday which will be added to your holiday allowance
* Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
* Cycle to work scheme
* Initiatives focused on employee wellbeing
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
* Pension scheme
* Discounted staff pet care
About Walton Lodge Vets
Walton Lodge Vets is a 6-branch small animal practice based in Hertfordshire, comprising 8 Veterinary Surgeons, 9 Registered Veterinary Nurses, and 12 Receptionists.
Animals treated
Dogs, cats & small pets
Walton Lodge - Stevenage
4 The Glebe, Stevenage, Stevenage, SG2 0DJ, United Kingdom
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