Data Centre Services Engineer (Maidenhead)
Location: Maidenhead Data Centre (SE‑2) – additional coverage required at Reading East
Department: Data Centres
* Shift pattern: 12‑hour shifts (4 on, 4 off) covering days, nights and weekends; rotating 7am–7pm / 7pm–7am
* On‑site role at the Maidenhead data centre, with some coverage at Reading East.
* Opportunities for on‑the‑job training and Udemy learning resources.
As a Data Centre Engineer you will serve as the ‘remote hands’ on the ground, performing and resolving various software and hardware tasks raised by external and internal customers. You will greet visitors and provide a professional, positive experience. The role offers continued skill development through on‑site tasks and Udemy resources.
Key responsibilities
* Respond to customers within agreed SLA.
* Deliver intelligent remote hands for customers and Pulsant teams within SLA/OLA.
* Deploy customer solutions to the plans provided by Provisioning teams.
* Install and deploy racks and related equipment to support customer orders.
* Manage all incoming calls, tickets, emails and faxes to the data centre services function.
* Proactively update customers and resolve service issues.
* Follow escalation processes; route tickets to support management or other teams as required.
* Liaise with third‑party suppliers to report and escalate customer problems.
* Access site where no security function is available.
* Provide expert cabling support including crimping, patching, labeling, running and terminating.
* Troubleshoot hardware faults and arrange replacements.
* Install and decommission redundant equipment and cabling.
* Co‑operate with all members of the DC and wider operational teams to ensure efficient, productive and high‑quality service within the Pulsant live Data Centre.
* Stock control of Pulsant assets and store management.
* Manage, categorize and prioritize all relevant tickets (problems, queries and requests regarding Pulsant services).
* Support trainee DC Engineers when required.
* Monitor infrastructure/CCTV, conduct site walk‑around checks, and report/escalate any faults or concerns as needed.
What we’re looking for
* Experience troubleshooting computer hardware.
* Strong interest in and passion for IT technology and infrastructure.
* Strong communication skills and a customer‑focused approach.
* Full UK driving licence.
* Ability to meet deadlines and work well under pressure.
* Good problem‑solving skills.
Pulsant offers
* A supportive work environment with a focus on career growth, development, work‑life balance and well‑being.
* A friendly, family‑like culture – almost half of the team have been with Pulsant for 5+ years.
* Benefits include 5% pension contribution, private healthcare, cycle‑to‑work scheme, free breakfast and snacks, Udemy licence and more.
To hear more about working at Pulsant visit pulsant.com/careers or follow us on LinkedIn and Instagram: linkedin.com/company/pulsant-limited/life/, instagram.com/lifeatpulsant.
Equal opportunity employer statement
At Pulsant, we are committed to creating a supportive and inclusive environment where everyone feels valued and has a strong sense of belonging. If you need reasonable accommodations during the application or interview process, please note this in your application or reach out to us by email: careers@pulsant.com.
Additional Details
* Seniority level: Executive
* Employment type: Full‑time
* Job function: Information Technology
* Industries: IT Services and IT Consulting
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