Farnham Ref: VA2858 OFE Benefits Competitive salary plus performance-related bonus 29 days holiday including public holidays, increasing with service Pension contributions Referral bonus scheme Enhanced parental leave Enhanced sick pay Wagestream – Financial Wellbeing app for flexible pay access and savings Flexible working options available VIP Awards – colleague recognition scheme Cycle to work scheme Benefits App – including virtual GP, EAP, high street discounts, and discounted vehicle maintenance Ongoing accredited training through Steer Academy Clear opportunities for career progression Customer Service Advisor – Join Our Steer Luxury Farnham Team We are looking for a professional and customer-focused Customer Service Advisor to join our front-of-house team at Steer Luxury Farnham. In this key role, you will act as the first point of contact for our customers, delivering a high-end, seamless experience that reflects the standards of our luxury brand partners. You will guide customers through their repair journey with confidence, care, and attention to detail, ensuring they feel fully supported at every stage. Key Responsibilities Manage the full customer journey from initial enquiry through to completion, ensuring a premium customer experience Coordinate bookings, vehicle collections, and returns efficiently and professionally Maintain clear, timely communication with customers, insurers, and internal teams Build strong relationships with customers, delivering a personalised and reassuring service Accurately update systems and insurer portals with all relevant information Handle inbound and outbound calls and emails to a high professional standard Support team and individual performance targets aligned to service excellence Proactively resolve queries and issues to maintain high levels of customer satisfaction Assist with vehicle movements on-site where required What We’re Looking For We are seeking a polished and customer-centric individual, ideally with experience within automotive repair, aftercare, or a premium customer service environment. You will bring: Excellent communication skills – professional, confident, and customer-focused Strong organisational skills with high attention to detail Ability to manage multiple priorities in a fast-paced environment Experience with administrative tasks and IT systems (MS Office essential) A proactive and collaborative approach, with the ability to work independently Local area knowledge to support customer coordination and logistics Apply now to join Steer Luxury Farnham and play a key role in delivering an exceptional customer journey.