Sales & Aftercare Manager
Full-time
Engineering
We are seeking a proactive and commercially minded Sales & Aftercare Manager to lead customer experience, after-sales revenue growth, and service contract development within A Product Support function. This role is ideal for someone who thrives on building strong customer relationships, driving operational excellence, and growing service-based revenue streams.
About the Role
As the Sales & Aftercare Manager, you will take ownership of service contracts, post-delivery support, spares and repairs coordination, and customer satisfaction. You will work closely with the Install & Service teams to ensure customers receive seamless support from installation through the life of their products.
This is a key leadership position involving both hands-on management and strategic responsibility.
What you’ll do
* Look after our service contracts and grow them with new and existing customers.
* Create quotes, process orders, and make sure everything runs to plan.
* Coordinate spares and repairs, keeping customers updated along the way.
* Work with teams across the business to ensure installations, aftercare, and support run seamlessly.
* Resolve customer issues quickly and professionally.
* Support and guide the Product Support team to deliver great service.
What you’ll bring
* Experience in after-sales, service contracts, or technical customer support.
* A friendly, confident approach to building customer relationships.
* Strong organisation and communication skills.
* The ability to work closely with different teams and keep everyone aligned.
* A positive attitude and willingness to get stuck in.
If you feel the above is of interest to you then please apply with your most recent CV.