IT Systems Engineer | North Shields NE30 | 37.5 hours a week | £25,000 - £31,000 per annum depending on experience retention bonus Our client considers itself to be one of the friendliest, most personable technology service companies in the North East. Founded in February 2011, the business has grown exponentially. They pride themselves on being a small business, where every member of staff gets their say and has the chance to grow and learn. They do not operate a traditional “line” based service desk, and you will be given the opportunity to learn all aspects of the business, as well as being encouraged to share your skills with others. The IT Systems Engineer position is an exciting mid-level role within the technical support department and will involve the successful applicant splitting their time between providing as providing remote support from the One IT Support office as well as onsite support for a variety of clients, as well as supporting internal staff with escalations. To succeed in this role, you will have a passion for IT and providing high-energy customer service to client personnel, all the way up to the director level. You will be a dedicated and reliable IT Engineer with a minimum of 2 years of professional experience in a similar role, or other outstanding personal experience. This role will be primarily based in the North Shields office with some visits to client sites, primarily in the North East of England, but occasionally further afield. Mileage is covered at 45p per mile in your own vehicle. What can you expect in return? Free gym membership Training / Industry recognised certifications Company pension scheme Free hot drinks 32 days of annual leave, increasing with length of service A one-hour lunch break with 2 additional short breaks daily £1,000 bonus after the first 6 months of employment, depending on satisfactory performance Are you the right person for the job? Highly self-motivated and customer focussed, with excellent communication skills Strong Windows desktop and server troubleshooting experience Advanced experience with Microsoft 365 administration and troubleshooting The right mindset to understand how a whole site fits together, from internet connection to routers, switches and servers and use this knowledge to diagnose faults correctly Networking knowledge – IPv4, VLANs, and NAT VDI Experience – Microsoft RDS environments A full driving licence as well as your own car/van is essential for this role, and you must be willing to travel, primarily in the North East Overall, a well-rounded skillset with the desire to learn more and improve daily Due to the nature of the role, a full enhanced DBS will be carried out. What will your role as an IT Systems Engineer look like? Responding to support requests via telephone and email in a professional and timely manner Troubleshooting and diagnosing technical issues primarily remotely, but also on-site as required Resolving escalated / recurring issues, documenting fixes to benefit other engineers Management and troubleshooting of IT infrastructure, including Servers, Switches, Access Points, CCTV, AV, Telephony, as well as more typical computers Mentoring and supporting junior engineers Installation work such as structured cabling, Wi-Fi, CCTV and more Assisting other staff in project work Other duties as assigned by management What's next? It's easy! Click “APPLY” now! We can't wait to hear from you! Your data will be handled in line with GDPR. ADZN1_UKTJ