Job Description
The Opportunity
Our scientists and engineers are solving some of the world's most complex challenges, and they need a flawless technology experience to do their best work. As an IT Support Engineer, you will be a vital part of the team that ensures our colleagues have the reliable and high-performing tools they need to succeed.
This role is a fantastic opportunity to build on your existing IT support experience in a fast-paced, multi-OS environment (Windows, macOS, and Linux). You will handle a mix of daily support tasks and get involved in exciting project work, allowing you to broaden your technical horizons. You will be a trusted technical advisor, directly enabling the science that is changing the world.
Growth and Development at Oxford Nanopore
Skills
We are committed to the growth of our team members. This is not just a job; it's a place to advance your career. We provide dedicated opportunities for learning and skills development, including:
* Access to training resources and certifications.
* Mentorship from senior engineers.
* Hands-on experience with modern, enterprise-level technologies like Intune, ServiceNow, and SailPoint.
Key Responsibilities
* Technical Support: Act as a key point of contact for diagnosing and resolving hardware and software issues for our end-user devices, both in person and remotely.
* Device Management: Manage the lifecycle of our laptops and desktops, including their build, configuration, and decommissioning. You will use modern tools like Intune to deploy software, updates, and critical security patches.
* Systems Administration: Provide support for our cloud-based Office 365 environment and assist with tasks related to identity and authentication systems.
* Project Collaboration: Work alongside the infrastructure team on regional projects, assisting with technology rollouts, office moves, and other initiatives.
* Third parties' interactions: Collaborate with third parties suppliers to deliver first class service.
* Knowledge & Improvement: Help maintain our knowledge base by updating and creating articles, ensuring solutions are shared effectively across the team.
Essential
What You'll Bring (Requirements)
* Around 5 years of experience providing IT support in a professional environment.
* Strong knowledge of Windows and macOS operating systems.
* Experience with modern device management and software deployment solutions (e.g., Microsoft Intune).
* Experience administering Office 365 in a cloud environment.
* Familiarity with ITSM platforms (e.g., ServiceNow) and working within a ticketing system.
* A logical approach to technical analysis and root cause investigation.
* Ability to balance daily support tasks with other responsibilities like problem investigation, change management.
Desirable
* Exposure to identity and authentication management systems (experience with SailPoint would be a plus).
* Experience supporting Linux desktop environments.
* Familiarity with ITIL principles (ITIL Foundation certification is a strong plus).
* Some experience with scripting languages (e.g., PowerShell, Bash).
* Knowledge of security tools like endpoint protection (e.g., CrowdStrike) and disk encryption (e.g., BitLocker).
What We Offer
* A competitive salary and benefits package.
* The opportunity to work in a mission-driven company at the forefront of biotech innovation.
* A collaborative and dynamic work environment where you can make a tangible impact.
* Dedicated support for your professional growth and technical training.
About Us
Oxford Nanopore Technologies: Our goal is to bring the widest benefits to society through enabling the analysis of anything, by anyone, anywhere. The company has developed a new generation of nanopore-based sensing technology for faster, information rich, accessible and affordable molecular analysis. The first application is DNA/RNA sequencing, and the technology is in development for the analysis of other types of molecules including proteins. The technology is used to understand and characterise the biology of humans and diseases such as cancer, plants, animals, bacteria, viruses, and whole environments. With a thriving culture of ambition and strong innovation goals, Oxford Nanopore is a UK headquartered company with global operations and customers in more than 125 countries.