Role:
Salary: Band 8, £34,611 – £39,372 per annum (£17,305 – £19,686 pro rata)
Location: Agile, Middle Engine Lane Police Station and homeworking
Hours/Contract: 18.5 hours per week, fixed term for 12 months
Working for #TeamNP
Our purpose at Team NP is simple: to keep people safe and to fight crime. But it takes more than officers alone to do the job – and that’s where our 2,000-strong team of police staff and 200 volunteers come in.
As one of the largest police forces in England we have a huge variety of departments and specialisms offering you endless opportunities. From mentoring and coaching schemes and online soft skills courses to leadership development programmes; we’ll give you the support, training and time to carve out the career you always wanted.
As one of the top 50 UK inclusive employers and a disability confident employer, we promote a culture of respect in the workplace so everyone can feel seen, heard and valued.
Whether you’re a member of staff or a volunteer, you can also expect first-rate support to manage your health and wellbeing. With year-round events, a 24/7 welfare support hotline and a leading approach to neurodiversity, our initiatives enable you to be at your best.
Above all else, here at Team NP, we can offer you a career that is so much more than just a job, it’s a chance to be part of something that really matters.
Learn about our
The role
Here at Northumbria Police, we think our region is amazing! It takes a great deal of people from different backgrounds, with diverse skills and experience to serve our force area effectively, think you have what it takes to help us make a difference? This could be the perfect time for you to join us in our Corporate Department as a Public Insight Adviser.
As a Public Insight Adviser, you will deliver technical and analytical services that provide deep insights into the experiences and perceptions of service users, local communities, and the force, driving service improvements and fostering positive community relations. You will collect and analyse data to uncover trends, create comprehensive reports with actionable recommendations, and collaborate with stakeholders to integrate diverse perspectives into decision-making processes.
Your role will involve evaluating new data, consulting with stakeholders, adapting strategies based on new insights, and implementing changes to enhance service outcomes. Your blend of technical expertise, analytical thinking, and strong interpersonal skills will be essential in achieving these goals.
What you’ll do
1. Manage and coordinate the day-to-day activities of public insight staff, ensuring workloads are effectively managed and deadlines and targets are met.
2. Implement standards and protocols for the Contact Unit through quality checks on completed interview records and data input, identifying patterns and trends to ensure reliability and accuracy of data collection.
3. Support the development, design, implementation, piloting, and review of telephone and online survey questionnaires to meet the needs of service users, the public, partners, and the Force.
4. Provide advice and guidance to senior managers and staff in relation to research techniques that ensure appropriate data collection and analysis to meet the aims and objectives of the research.
5. Use qualitative and quantitative approaches to plan and deliver research solutions that are relevant to the force’s needs and drive service improvements.