37 hours per week, including evenings and weekends JOB PURPOSE: To help create a friendly, welcoming, caring environment for customers of the Facility. To ensure, through service delivery standards, that the needs and aspirations of members of the community and visitors to Perth & Kinross are met and where possible exceeded. DUTIES AND RESPONSIBILITIES: Operational Duties Key Tasks • To lead and direct ‘front of house’ service staff to ensure and maintain a constant high profile ‘front of house’ management team presence for staff, customers and key stakeholders through regular and planned interaction • To undertake the allocation of staffing duties, performance and effectiveness monitoring, work practices and general supervision to ensure the highest standards of safety, service delivery, cleanliness (both internal and external) and customer satisfaction • To carry out or be in attendance at rescues and administer remedial treatment when necessary • To ensure the maintenance of any records that may be required to assist in the efficient operation of the centre or to meet the requirements of the Company, e.g. timesheets, emergency and alarms’ systems testing etc. • To contribute and assist in administering staff training/programmes • To assist with the setting out and clearing away of equipment and furniture • To be a key holder responsible for opening up and closing the Centre Other Key Tasks • To assist with the teaching of lessons and classes as required Health and safety Key Tasks • To ensure day to day operational compliance with all appropriate operational procedures, Company guidelines, Acts of Parliament, Statutory Regulations, Codes of Practice etc. • To contribute to the review of safe operating procedures and ensure that they are further developed and fully understood and implemented by all staff • To ensure that, on a day to day basis, all staff enjoy a safe and healthy work environment and are issued with appropriate protective clothing • To attend first aid cases and administer remedial treatment as required Maintenance Key Tasks • To ensure any maintenance defects are reported promptly Human Resources Key Tasks • To be directly responsible for the day to day operational supervision of all floor staff within the Company’s facilities and contribute to a positive staff welfare and development programme • To assist in ensuring that the Company’s Human Resources policies and procedures are initiated and consistently adhered to, e.g. Disciplinary, Sickness Absence, etc. • To assist in the recruitment, selection and induction of appropriate subordinate staff • To assist in the consistent application of a comprehensive staff assessment, training and development programme to achieve the highest possible standard of service provision • To ensure the maintenance of all required training records for subordinate operational staff • To assist in the training of other Company staff as necessary General • You will be required to hold, and maintain, a RLSS National Pool Lifeguard Qualification • To attend regular staff training sessions and assist in the training of others • Maintain confidentiality and observe data protection guidelines • To undertake other related duties as may be required by the Company