Company Overview
Join the Customer Service Administrator role at Taylor Wimpey plc and help build futures for our customers and teams. With regional offices across the UK and operations in Spain, we offer opportunities to develop your skills and explore new avenues in a supportive culture.
Job Summary / Purpose
The Customer Service Administrator supports the Customer Service team with administrative duties related to resolving customer issues for new homeowners. Responsibilities include logging data onto Dynamics, processing invoices and contra-charges, handling cheque requests, allocating work to support operatives, and ordering and chasing materials.
Primary Responsibilities
* Act as an inspiring role model in delivering great customer service.
* Demonstrate positive behavior when interacting with customers, subcontractors and suppliers.
* Role model Taylor Wimpey values with integrity and professionalism.
Achievement of Business Objectives and Priorities
* Work independently to complete work within required SLA timeframe.
* Allocate emails from CS inbox to the appropriate person.
* Allocate works to support operatives, suppliers or subcontractors within SLA timeframes.
* Order and chase materials within SLA timeframes.
* Log relevant information onto Dynamics promptly.
* Produce and issue relevant reports to support issue resolution.
* Raise accurate paperwork for invoices, contra-charges, and cheque requests.
* Build relationships with other functions and collaborate to resolve issues within SLA.
* Build relationships with subcontractors and suppliers to ensure they understand expectations and provide feedback for continuous improvement.
Committed to Continuous Improvement
* Identify gaps in communication capability and take responsibility for continuous improvement.
* Identify ways to work more efficiently and propose ideas for improvement.
Experience, Qualifications, Technical Requirements
* Strong interpersonal and relationship building skills.
* Proven ability to work collaboratively.
* Proven ability to work independently, prioritise work and take initiative to find solutions to problems.
* Proven ability to remain calm, measured and resilient in challenging situations.
* Previous experience working in a fast‑paced Customer Service team.
Inclusivity Statement
As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long‑term health conditions, ensuring barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare a disability and meet the minimum requirements for the role.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Other
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