My Homecare is a welcoming and friendly domiciliary care company aiming to provide quality care to our service users whilst being a great place to work for our employees. We are looking for an experienced second Care Coordinator to join our team who is ready to drive growth and efficiency.
You will be working alongside a skilled management team that listens and cares.
This role will be predominantly office based, although there will be some direct care delivery hours in order to build runs of calls and develop in-depth knowledge of service user needs. We are happy to discuss flexible working requests.
The ideal candidate will be an organised, hard-working and resilient individual with the following:
* A good knowledge of Milton Keynes and the surrounding area
* Excellent IT skills with a desire to lead technological efficiencies
* NVQ Level 3 in Health and Social Care (or willing to work towards)
* Minimum of 3 years domiciliary care experience
* Recent direct experience of growing care hours
Job role and duties:
* Building efficient 'runs' aiming to minimise travel and mileage whilst maintaining client preferences.
* Maintaining continuity for the delivery of care to our service users.
* Responding efficiently to day-to-day changes in the care and support packages.
* Growing care hours by drawing on relationships with local authorities, current service users and the wider community.
* Accept, allocate and process new referrals for care and support promptly.
* Prepare and distribute weekly schedules in a timely manner.
* Take part in the out of hours on-call rota once training has been completed.
* Support in covering calls during sickness or other absences.
* Lead on transforming office usage of the Care Management software to maximise efficiencies and drive compliance.
* Keep all information about service users and their families up to date, secure and confidential.
* Be involved in recruitment and training strategy to ensure there are sufficient care assistants with the right skill mix to meet the needs of the business.
* Monitor the allocation of care assistants to maximise efficiency whilst supporting them to maintain an appropriate work/ life balance.
* Work flexibly as part of the team and apply My Homecare Care policies and procedures at all times.
* Work with the My Homecare Care team and other health and social care professionals to deliver high quality home care services and to make improvements where necessary.
* This list is not exhaustive and additional duties may be required.
Job Types: Full-time, Permanent
Pay: £14.80 per hour
Benefits:
* Employee discount
* Flexitime
* On-site parking
Experience:
* providing care: 3 years (preferred)
Licence/Certification:
* Driving Licence and Car (preferred)
Work Location: In person