About The Role
Making a first impression is really important. What matters is that you have the confidence, compassion and empathy to provide excellent customer care to a wide variety of people with whom you will interact on a daily basis. Residents, relatives, healthcare professionals, and other visitors to the home, as well as our own team members and senior management team – it starts with you as an ambassador of Somer Valley House and Crystal Care Collection!
As Care Home Administrator, you will be at the heart of our care home owning the administrative and reception functions. You will contribute to the smooth and efficient running of the home, providing support to the home manager and heads of department, with a strong focus on customer experience elements alongside HR, recruitment, payroll and finance.
The role requires effective communication with exceptional interpersonal skills and the ability to develop professional relationships with residents, their families, our team members, suppliers and professionals. Above all, you will need to live and breathe the Crystal Care Collection values of trust, dignity, care, compassion and respect.
Key Responsibilities
• Be the first point of contact for all telephone calls and visitors to the home providing exceptional and efficient customer service to everyone, giving a warm welcome and answering a wide range of queries in a caring and helpful ...