Salary & OTE: £28,000 to £34,000 per annum
Job type: Permanent, full time
Be the voice of Breeze Motor Group!
If you’re passionate about delivering exceptional customer service and would thrive in a fast-paced, team-oriented environment?
Then keep reading as we have an exciting opportunity for aContact Centre Operativeto join our group’s contact centre team inPoole.
Why Join Breeze?
As an energetic, focused and thriving company, we believe our people are what sets us apart and drives our company forward. If you want to be part of our journey, we will offer you:
* A competitive remuneration package
* A vibrant and professional working environment
* Contributed Company pension scheme
* Industry renowned brand training
* Cycle to work scheme
* Free physio & chiropractic services
* Enhanced maternity and paternity leave
* Discount on parts and labour at any of our dealerships
* 50% off PURE gym membership
* 50% off campervan hire through Breeze Campers
* 30 days annual leave, including bank holidays
* Additional annual leave, given on length of service – uncapped!
Package:
* Hours: Monday to Friday 08:00 -17.30, Saturday rota (1 in 6) 08.30 -13:00 (43.25 hrs)
Please note: The business operates from 8am to 6pm, which means the shift pattern may change to 08.30 – 18.00 depending on the needs of the business.
* Experience within a similar role, industry experience would be an advantage
* Ideally possess good mechanical knowledge with the ability to answer customer queries
* Excellent communication and interpersonal skills
* Computer skills are essential
* Impressive organisational skills
* Knowledge of Keyloop is desirable, although training will be provided
* Ability to thrive within a team
* Professional and courteous manner
Main Duties Include:
* Answering all incoming calls following Breeze’s process
* Booking routine service and repair jobs
* Makingoutbound calls booking in service/repairs in line with CFA & VHC
* Listening and identifying customers problems
* Providingaccurate information in a clear and professional manner
* Using yourinitiative to resolve customer enquiries
* Capturingcustomer data in line with GDPR and updating Breeze on all systems
If you have the following attributes and you’re looking to join a family-owned company that prides themselves on their company culture Breeze Motor Group, is the place for you!
Apply below, we look forward to meeting you!
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