Receptionist Location: HMP Fosse Way, Wingston, Leicester Salary: £26,160.02 plus excellent benefits Schedule: Full time, 40 hours per week. Monday - Friday 07.00 - 20.00 with an 8 hour shift pattern between those times and one fixed late night a week Ready to impact a better future? As a Receptionist in our Justice and Immigration team at HMP Fosse Way, you’ll be a trusted first point of contact, helping us create a safe, secure, and supportive environment. Your work will ensure every visitor experiences professionalism, care, and respect from the moment they arrive. HMP Fosse Way is a modern, purpose‑built resettlement prison designed to support rehabilitation and reduce re‑offending. In this role, you’ll help create a calm, well‑managed space where colleagues, visitors, and the people in our care feel welcome and safe — contributing to work that has a positive impact on communities and futures. What you’ll do as a Receptionist You’ll be entrusted to: Manage the entrance lobby, ensuring all visitors are efficiently booked in and supported. Provide a professional front of house service and follow all security procedures. Act as the main point of contact for incoming visitors and respond to enquiries confidently. Verify visitor identification in line with security requirements. Maintain a welcoming, presentable reception area at all times. Secure items appropriately and handle prisoner property in line with protocols. Respond to telephone enquiries in a courteous and timely manner. Demonstrate approachability, professionalism, and responsibility. Ensure compliance with data protection regulations. Does this sound like you? You’ll be a great fit for this role if you have: Previous experience as a receptionist or in another face‑to‑face customer service role. Strong people skills and confidence engaging with diverse groups. Excellent IT skills and the ability to learn new systems. A proactive, positive attitude and the ability to stay calm under pressure. Flexibility to support the team outside standard office hours when required. Discover all you need to keep growing We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them. What we offer Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year) Pension: Up to 6% contributory pension scheme Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds. Let’s impact a better future, together. Apply today. About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact j&icareersUK@serco.com. At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on j&icareersUK@serco.com to discuss.