IT Support Engineer
An exciting opportunity has arisen for an experienced IT Support Engineer to join a dynamic Service Desk team. This role involves a mix of remote and onsite technical support, working across infrastructure, cloud technologies, and cyber security solutions.
Key Responsibilities
Deliver technical support by managing and resolving service tickets in line with agreed SLAs
Handle both initial and escalated support requests, ensuring high levels of customer satisfaction
Complete sales orders and project work within agreed timelines
Implement approved technical solutions remotely and onsite
Support continuous improvement of Service Desk technologies and processes
Develop and maintain operational procedures, technical documentation, and user guides
Monitor and respond to cyber security threats and vulnerabilities
Perform routine maintenance, including backups and network/device updates
Communicate effectively with internal teams and customers regarding technical issues and security risks
Stay up to date with emerging technologies and contribute to best practice standards
Promote awareness of infrastructure and platform technologies across the business
Skills & Experience Required
Technical Expertise:
Microsoft 365 technologies (including Defender, Intune, Exchange Online, SharePoint, Teams, OneDrive)
Experience with Windows Server, networking (routers/switches), and VoIP systems
Proven background in cyber security tools and threat monitoring
Experience with Microsoft Azure (desirable)
Previous technical support role covering infrastructure, cloud, and endpoint environments
Experience deploying and supporting Microsoft 365 solutions
Troubleshooting, diagnostic, and problem-solving skills
Team & Communication:
Excellent customer service and communication skills
Ability to work both independently and collaboratively
Comfortable working under pressure in a fast-paced environment
This role offers a hybrid working model with a supportive team environment and opportunities to work with modern technologies across infrastructure and security.
Interested? Please Click Apply Now