Hours: Full Time (35 hours per week), agile working (mainly 9am - 5pm, Monday - Friday).
Do you have a qualified technical background that can be applied to managing a first class repairs service in our housing stock? Do you have experience managing contractors? Can you drive performance and manage budgets? Do you have good organisational and IT skills? Do you ensure the customer always comes first?
Job Purpose:
As the Maintenance Officer for Queens Cross Housing Association, you’ll play a pivotal role in ensuring that we provide a high quality repairs service in our 4,400 properties. Social housing experience would be an advantage but it is not essential – we are looking for candidates who understand the importance of good customer service, contract management, and providing the best service possible whilst ensuring value for money.
You will:
* Assist in the organisation and management of reactive repairs service
* Work closely with our contractor and customers to ensure excellent services
* Build relationships and influence decision-making to enhance service delivery
* Be comfortable implementing digital solutions and using software systems
* Have excellent communication skills to engage with customers, colleagues, and stakeholders
* Have a minimum of 3 years experience delivering a repairs and maintenance function in a customer service focused environment
* Have experience in carrying out internal/external property inspections and assessing repair work required
For further information on the role, the full job description / person specification is available to download from our website.
We will:
Provide a generous pay and reward package, including 40 days leave per year, 7% or 4% employer pension contribution, agile working options, green initiatives, family-friendly policies, health & wellbeing commitment, and much more. Read all about our benefits and commitments here.
How to apply:
Download an application and return it via the email detailed on the form by the relevant closing date. Alternatively, you can complete our online application form by the closing date specified.
Interviews are expected to take place on Wednesday 23rd July 2025.
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