General Manager
Do you have a desire to run a fast moving and multi-million-dollar business without an MBA? Reporting to the Franchisee, the General Manager will ensure that all the guests are provided with the best experience possible, and all day-to-day responsibilities are conducted in a professional manner.
Job Description
* Create, lead, and manage a positive and fun restaurant culture.
* Increase sales by ensuring guest satisfaction and prompt problem and guest concern resolution.
* Lead, implement and manage all aspect of human resources: recruitment and selection, coaching, training, performance management, recognition, and development.
* Lead, manage and deliver a friendly Perfect Guest Experience: dine-in, sports bar, team/conference room, take-out, and delivery services.
* Develop and manage the business plan: focus on standards, sales, costs, and personnel.
* Develop strong relationship with corporate staff and vendors to ensure the restaurant runs efficiently on a day-to-day basis and meets all policies and procedures.
* Maintain a positive attitude that promotes teamwork within the restaurant.
* Lead local store marketing and community involvement, plans and execution.
* Effectively oversee controllable costs: food, beverage, labour and quality control promo line.
* Manage fixed costs: continually research and evaluate to minimize costs and optimize the Service Level Agreement.
* Ensure operational and occupational health and safety standards are in place and followed.
* Establishes and maintains appropriate security protocols for guest, employee, and restaurant safety.
* Other duties as required.
Qualification Requirements
* 4-6 years of progressive management experience in a full-service restaurant is highly preferred.
* Proven leadership skills and ability to follow-through.
* Knowledge of computers (MS Word, Excel) and Point of Sale system.
* Proficient in the following dimensions of restaurant functions: core brand standards, preparation, purchasing, sanitation, company policies and procedures, personnel management, recordkeeping, and preparation of reports.
* Must be able to work flexible hours during, evening, weekends, and holidays.
* Strong analytical/decision-making skills.
* Leadership skills - able to direct, coach and supervise a team.
* Strong business acumen, including an understanding of budgets and operating costs.
* Strong communication and interpersonal skills, both written and oral.
* Customer service skills - able to exceed guest expectations.
* Ability to multi-task in a fast-paced environment.
* You must be able to perform efficiently during high volume peak periods.
* Must be eligible to work in Canada.
* Must be able to follow the company standard, Polices and Ministry of health requirements.
* Experience in maintaining Privacy and confidentiality following the Company's policy.
* Experience using Ameego to create the staff schedule for the Front of House.
* Experience in maintaining appropriate staffing labour rates.
* GM Should report weekly inventory, food cost and LWB cost and sales numbers (how much purchased and how much sold for).
* Experience working alongside a kitchen Manager to ensure his/her duties are adhered too.
o Target bonuses on top of base salary and based around increased sales and labour cost efficiencies will be reviewed with successful candidate in due coarse
o Improving business performance is a key goal
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