1. Inpatient Bookings Administrator | Administration, Customer Service | Full Time, 37.5hrs p/week | Permanent Contract | Impington, Cambridge | Free Parking | Excellent Benefits | £11.48 p/hour + Unsocial Enhanced Pay |
Spire Cambridge Lea Hospital are looking to bring on an Inpatient Bookings Administrator to join their established team at their site located in Impington, Cambridge. The purpose of this role is to work in the Inpatient Bookings office of the hospital and carry out duties and tasks to ensure a smooth and efficient patient journey for all patients.
Duties & Responsibilities:
2. Receive all inpatient bookings from consultants and/or their secretaries and register them onto HMS / SAP
3. Process pre-assessment bookings in line with current processes, working closely with nurses and anaesthetists to ensure a complete and comprehensive assessment is carried out for each patient.
4. Enter and process inpatient/daycase bookings into SAP and ensure correspondence of admission information is received.
5. Liaise with NHS Trusts to assist local and national contract requirements to address waiting lists.
6. Monitor dates of appointments according to requirements of the contract
7. Maintain Excel spreadsheets in order to document the pathway of patients transferred from other healthcare providers. Coordinate transfer of this information for providers when they request this information.
8. To set up theatre sessions working in close liaison with consultants and theatres
9. Confirm details of admission and send appointment letters
10. Liaise with insurance companies for pre-authorisation and pre-verify
11. Check the accuracy of all inpatient booking forms against the theatre list
12. Inform all relevant departments of special requests on booking forms
13. Communicate theatre sessions cancellations to all relevant departments.
14. Create and maintain a database for monitoring and trend analysis of late bookings
15. Create and maintain a database for monitoring and trend analysis of theatre sessions cancellations
16. Co-ordinate and liaise with relevant departments the management of inpatient booking with <7 days to surgery
17. Regularly communicate with all Consultant secretarial services to ensure thorough/complete use of allocated operating sessions
18. Adhere to the hospital Health and Safety policy and any other relevant policies
19. Carry out any other duties that may reasonably fall within the general nature and level of responsibility
What we are looking for:
20. Customer service experience.
21. Administration, contact centre or database management experience.
22. Ability to manage own workload including planning, organising, prioritising and problem solving
23. Experience of dealing with difficult customers/patients
24. Fully IT literate and a highly competent user of MS Office.
25. Excellent interpersonal and communication skills.
26. Ability to build and maintain effective working relationships, both internally and externally
27. Evidence of delivering and exceeding customer expectations, with the ability to handle difficult situations
28. Confident telephone manner being able to communicate with a wide range of customers.
29. The ability to work effectively as part of a team
30. High degree of accuracy, methodical. logical using a common sense approach to changing workloads
31. Innovative and proactive with an ability to work to tight deadlines
32. Ability to act with tact and discretion and appreciate the confidentiality implications when dealing with personal information
Benefits:
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
33. 35 days annual leave inclusive of bank holidays
34. Employer and employee contributory pension with flexible retirement options
35. ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
36. Free Bupa wellness screening
37. Private medical insurance
38. Life assurance
39. Save an average of £50 per month with our free onsite car park