As a Development Insight and Reporting Analyst you'll have responsibility within CTO for the delivery of our performance KPIs as well as enabling our direct and wider teams to have access to self-service performance dashboards. We have ownership for identifying performance trends and working closely with teams across technology service & operations and continual improvement to support driving improvement initiatives with a ‘customer centric’ approach. You'll work collaboratively with our internal customers building strong partnerships based on shared values and trust, collaboratively sharing knowledge.
Service Performance as a team enables faster and better decisions and actionable opportunities within the wealth of our data, enabling the delivery of excellent service to our customers. We aim to ensure timely performance insight to empower our leaders and our business to make better and quicker decisions.
Who we are
The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.
Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.
Together, we are Virgin Media O2, and we can't wait to see what you can do.
Accessible, inclusive and equitable for all
Virgin Media O2 is an equal opportunities employer, and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.
The must haves
In order to be considered, you must have the following experience;
1. Working knowledge of reporting visualisation tools (Tableau/MicroStrategy)
2. Strong analytical skills (inc working with BI Toolsets)
3. Proven knowledge of ITSM tool sets (Helix/Remedy/Service Now ideally)
4. Previous experience of MS software, particularly Excel and SharePoint
5. Ability to talk to people at all levels of the business
6. The ability to form strong business relationships across all functions
The other stuff we are looking for
We'd also love you to bring;
7. Demonstrate strong influencing and persuading skills, encourage colleagues and teams to change established processes and achieve improvements and best practice
8. Strong ability to work logically through a fault timeline
9. Ability to collaborate with various departments to achieve mutual success
10. Strong ability to create and maintain process adherence
What's in it for you
Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.
Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.