Job details
Are you an experienced Administrator? Do you consider yourself to be personable and an asset to a busy team? Are you based in or around Burscough?
We have a temporary Customer Service Advisor role available within DS Smith's packaging division. This role is ideal for someone with good IT skills and is approachable, proactive and a multi tasker.
Role: Customer Service Advisor
Location: DS Smith Packaging, Red Cat Ln, Burscough, Ormskirk L40 0SY (100% office based)
Rate: £16.21ph
Contract length: 3-6 months
Shift Patterns: Mon-Fri, 35 hours per week, 08:45-16:30 with a 45 minute unpaid lunch
Start: ASAP
Responsibilities:
1. Processing customer orders within agreed timeframes
2. Coordinating artwork preparation with external suppliers
3. Gaining prompt approval to meet production timelines
4. Recovering origination spend through proactive customer invoicing
5. Analysing customer forecasts and forward planning stock replenishment orders
6. Proactively reducing made to order stock residing in the warehouse through daily review and customer liaison
7. Placing purchase orders for non-manufactured products within the DS Smith network
8. Acknowledging customer complaints and reporting dissatisfaction/failures
9. Discussing solutions with customers and following through those actions
10. Building strong relations with the Territory Manager by sharing internal and external information
11. Building strong relations with customers, gaining insight to their business, keeping them informed order status and answering queries
12. Working with the team and other internal colleagues to improve team and cross-departmental relations
Essential requirements:
13. Strong verbal and written communication skills
14. Good IT Literacy skills especially with MS Office
15. Previous experience using an in house system
16. Previous experience within a customer facing administrative environment (2+ years)
17. Ability to work on own initiative and multitask in order to meet demands
Desirable requirements:
18. Driving licence and use of a car
19. Knowledge and experience within a manufacturing environment
Benefits:
20. Advice and editing on your current CV
21. Exclusive online services including restaurant and retail discounts
22. Chance to receive £300* for referring a friend
23. Opportunity for progression into permanent roles
24. 25 days holiday per year, plus bank holidays
25. Subsidised canteen
26. Contributory pension scheme
27. Employee discount platform
28. Employee assistance program
29. Cycle to Work Scheme
30. Digital GP
31. Income protection programme
32. Life assurance scheme
Does this role sound interesting? Apply today and a member of the team will be in contact if you meet our requirements.
All applicants are subject to vetting checks including but not limited to: Right to work check, medical check and reference check.
Randstad Business Support is acting as an Employment Business in relation to this vacancy.
...
Are you an experienced Administrator? Do you consider yourself to be personable and an asset to a busy team? Are you based in or around Burscough?
We have a temporary Customer Service Advisor role available within DS Smith's packaging division. This role is ideal for someone with good IT skills and is approachable, proactive and a multi tasker.
Role: Customer Service Advisor
Location: DS Smith Packaging, Red Cat Ln, Burscough, Ormskirk L40 0SY (100% office based)
Rate: £16.21ph
Contract length: 3-6 months
Shift Patterns: Mon-Fri, 35 hours per week, 08:45-16:30 with a 45 minute unpaid lunch
Start: ASAP
Responsibilities:
33. Processing customer orders within agreed timeframes
34. Coordinating artwork preparation with external suppliers
35. Gaining prompt approval to meet production timelines
36. Recovering origination spend through proactive customer invoicing
37. Analysing customer forecasts and forward planning stock replenishment orders
38. Proactively reducing made to order stock residing in the warehouse through daily review and customer liaison
39. Placing purchase orders for non-manufactured products within the DS Smith network
40. Acknowledging customer complaints and reporting dissatisfaction/failures
41. Discussing solutions with customers and following through those actions
42. Building strong relations with the Territory Manager by sharing internal and external information
43. Building strong relations with customers, gaining insight to their business, keeping them informed order status and answering queries
44. Working with the team and other internal colleagues to improve team and cross-departmental relations
Essential requirements:
45. Strong verbal and written communication skills
46. Good IT Literacy skills especially with MS Office
47. Previous experience using an in house system
48. Previous experience within a customer facing administrative environment (2+ years)
49. Ability to work on own initiative and multitask in order to meet demands
Desirable requirements:
50. Driving licence and use of a car
51. Knowledge and experience within a manufacturing environment
Benefits:
52. Advice and editing on your current CV
53. Exclusive online services including restaurant and retail discounts
54. Chance to receive £300* for referring a friend
55. Opportunity for progression into permanent roles
56. 25 days holiday per year, plus bank holidays
57. Subsidised canteen
58. Contributory pension scheme
59. Employee discount platform
60. Employee assistance program
61. Cycle to Work Scheme
62. Digital GP
63. Income protection programme
64. Life assurance scheme
Does this role sound interesting? Apply today and a member of the team will be in contact if you meet our requirements.
All applicants are subject to vetting checks including but not limited to: Right to work check, medical check and reference check.
Randstad Business Support is acting as an Employment Business in relation to this vacancy.