Customer Service Account Manager
Bootle | Full-Time | £27,000-£28,000 |
We are currently recruiting for a proactive and customer-focused Customer Service Account Manager to join a well-established B2B business based in Bootle.
This role is ideal for someone who enjoys building strong client relationships and delivering a high level of service across a portfolio of business customers. You'll work closely with internal departments to ensure a smooth customer journey from order placement through to delivery and aftercare.
Key Responsibilities:
Managing a portfolio of B2B customer accounts
Processing orders, arranging deliveries and handling billing queries
Responding to customer enquiries via phone and email
Liaising with operations and transport teams to ensure smooth service delivery
Resolving queries and complaints efficiently and professionally
Identifying opportunities to upsell where appropriate
Maintaining accurate records, logs and customer data
About You:
Minimum 2 years' experience in account management or B2B customer service
Confident using Microsoft Office (Word, Excel, Outlook, PowerPoint)
Highly organised with strong time management skills
Able to work independently and as part of a team
Please note, this position is subject to a probationary period, during which performance, attendance, and overall suitability for the role will be reviewed. Successful completion of the probationary period will be confirmed in writing.
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