One Stop • 88 Dodsworth Avenue, York • Apply by 06-Jul-2025
About the role
What is in it for you
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* I know my customers and serve them with passion and pride, providing great natural service.
* I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
* I work across all areas of the store including online, the tills, replenishment, vending, and stock routines to meet customer needs.
* Putting into practice the training I have received to ensure we work safely.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Being knowledgeable about store performance, understanding my role, and working together to deliver profit.
* Living our values, making everyone feel welcome, and following policies.
* Ensuring I clock in and out at the start and end of my shift for accurate payment.
* Keeping myself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
* Following the think 25 policy when serving age-restricted products.
* Responding quickly to assistance calls or interventions on self-service checkouts, explaining actions to customers.
* Maintaining a clean, tidy, and organized store environment.
* In the absence of my Shift Leader or Store Manager, I may be responsible for running the shift.
* Following all training to keep myself, others, and the store safe and legal.
* If this store has a Post Office Local, my duties will include daily operations of the post office, requiring a background check. If the checks fail, the job offer will be withdrawn.
Flexible Working
We understand that everyone’s life looks different. At One Stop, we welcome discussions about flexible working arrangements. Whether you are starting your career, caring for someone, nearing retirement, or managing other life changes, talk to us about how we can support you.
Core Purpose
Serving our customers, communities, and planet a little better every day.
Values
* Our customers are at the heart of everything we do
* We treat each other how we like to be treated
* We work together as one team
* We make things easier
About us
One Stop Stores Limited is a retail convenience business with over 1,000 stores across Great Britain, employing more than 10,500 colleagues.
Our stores are open seven days a week from 7am to 10pm, offering a wide range of products and services including fresh food, household essentials, and additional services like Post Office, cash machines, and vending solutions.
Part of Tesco since 2003, we operate from three distribution centres and serve communities throughout England and Wales.
We are proud to be accredited Disability Leader Level 3 and committed to an inclusive recruitment process. For accessibility support, please click here.
Please Note
We only recruit individuals who have passed the school leaver’s age. For more information, click here.
Colleague Benefits
* 10% Discount in One Stop
* 10% Discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
* 20% Discount on F&F Clothing in Tesco Stores
* 10% discount at Tesco Mobile, including Colleague Deals
* 20% off insurance at Tesco Bank
* Discounted eye care through Vision Express
* Discounts at Tesco Pharmacy, including health checks and flu jabs
* Discounted cash plans with Simply Health
* Exclusive savings through Colleague Deals and Discounts
* Save as you earn scheme
* WeCare support services, including online GP, mental health, and fitness programs
* Annual leave increases with service
* Retirement Savings Plan
* Life Assurance
* Car Allowance (if applicable)
* Private Medical Insurance (if applicable)
* Flexible working options
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