Job Title: Solution Architect for Dynamics 365 Customer Engagement and Power Platform
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and "Best Company Culture," year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
We are looking for a qualified and experienced Dynamics 365 Customer Engagement (D365 CE) and Power Platform Solution Architect with strong technical skills. The ideal candidate will possess expertise in evaluating and implementing performance and stability enhancements within D365 CE, along with comprehensive knowledge of customer-driven configuration and customization to align system functionality with client business objectives.
Overview
* Language: fluent English
* Travel: less than 10% is expected
* Years of Experience: 10+
Mandatory Experience Profile
* The candidate requires fluent English language skills to engage in business and technical conversations and workshops with customers.
* Has exceptional organisational skills and the ability to transition seamlessly between diverse tasks and stakeholders as priorities change.
* 10+ years of experience in cloud technologies, information technology (IT) consulting/support, systems administration, system architecture, OR equivalent experience.
* Expert knowledge in Dynamics 365 CE apps, such as Sales, Customer Insights, Customer Service, and Field Service
* Strong proficiency in developing, optimizing, and maintaining solutions and architecture of D365 CE apps and model-driven apps.
o Design, customize, and administer UI and business logic using the Power Platform.
o Being able to conduct code reviews for C#, JavaScript, and TypeScript.
o Experience with Azure Application Insights and designing Kusto queries to investigate and mitigate performance issues.
o Having a basic understanding of network performance indicators and the ability to read network traces.
* Advanced knowledge of D365 CE enterprise level architecture and connecting with external systems.
o Familiarity with integrating data from Dataverse and other sources.
o Develop and maintain Power Automate solutions with internal logic processing and connections to Dataverse and other services.
* Strong ability to engage with key technical stakeholders and business decision makers.
* Ability to effectively resolve complex Power Apps issues and architectural challenges using strong analytical and collaborative skills, with demonstrated experience delivering clear findings reports and presenting actionable recommendations to stakeholders.
* Strong commitment to staying updated on modern engineering practices and tools.
* Experience in customer-facing roles.
Desirable requirements
* Experience with Power FX.
* Architect and Functional Consultant level Microsoft certifications are preferred.
Location
UK, Work at Home, GB
Time Type
Full time
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