Overview
Various - North East, North West, South East & South London, South West & Wales, Midlands, East Anglia & North London
Between £40,000 - £45,000 per annum, dependant on experience
Full time, rostered between Monday - Sunday. 1 weekend evening shift per week.
Ready to make an impact?
As an Area Manager in our Electronic Monitoring Field Services team, you'll lead operational delivery across your region. You'll make a real difference by ensuring high-quality service, consistent performance, and the welfare and development of your teams.
Key responsibilities
* Lead and support Field Line Managers and Field Monitoring Officers to meet contractual Key Performance Indicators (KPIs).
* Oversee day-to-day operations to ensure compliance, safety, and service quality.
* Act as the main point of contact for operational issues, providing clear and timely guidance.
* Monitor productivity and take proactive to address challenges or underperformance.
* Support effective scheduling and resource planning to meet service demand.
* Maintain accurate operational records, staff performance data, and incident logs.
* Ensure fleet compliance and readiness across your area.
* Manage staff absence, conduct, and grievance processes.
* Liaise with the Operational Command Centre (OCC) and Scheduling to prioritise and resolve incidents, ensuring public safety.
Does this sound like you?
You’ll be a great fit for this role if you have
* Proven leadership experience within field operations or service delivery.
* Strong people management skills and the ability to develop and motivate teams.
* Excellent communication abilities and confidence working with a wide range of stakeholders.
* The ability to balance multiple priorities in a fast-paced environment.
* Strong IT skills and experience using operational systems or reporting tools.
* A valid UK driving licence and the ability to travel within your region.
* Clearance at Counter Terrorist Check (CTC) level, or willingness to obtain (Security Check (SC) desirable).
Benefits
* Holidays: Up to 25 days plus bank holidays
* Pension: Up to 6% contributory pension scheme
* Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
* Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
* Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
* Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
* Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax‑free, through our Payroll Giving Scheme.
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