Customer Experience Manager
Stockley Park FWC | Management Team | Permanent | Full time
Up to £40,000.00 per annum, depending on experience
40 hours per week
Nuffield Health is the charity building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes, we do whatever it takes to look after the UK’s wellbeing. It starts with passion and commitment to quality. It starts with you.
Nuffield Health has an exciting opportunity for a Customer Experience Manager to contribute to our purpose of building a healthier nation. This role involves defining our customer experience strategy by understanding our current and prospective customers and ensuring they are at the heart of all decision-making.
As our Customer Experience Manager, you will:
1. Set standards for customer experience across the entire customer journey.
2. Collaborate with Business Insights to ensure customer feedback and insights are collected and presented in a usable format.
3. Establish measurement frameworks for lead and lag indicators of customer experience.
4. Liaise with stakeholders across the business to support key performance outcomes.
5. Drive key commercial initiatives across the Wellbeing Centre.
6. Deputise for the General Manager.
To be successful, the Customer Experience Manager should be:
1. Naturally collaborative, able to work well with others and influence through verbal and written communication.
2. Possess an honours degree or equivalent experience, qualifications, and training.
3. Demonstrate knowledge, skills, and experience in Customer Experience and Customer Journey design.
4. Have a good understanding of developing trends in customer experience, expectations, and segmentation.
Benefits include:
* Holiday entitlement in line with the Working Time Directive.
* Access to our Pension Scheme.
* Discounted gym membership at £25.00 a month.
This role is on a bank basis, meaning you are not contracted to set hours but work on an ad-hoc basis according to business needs and your availability.
Join Nuffield Health and create the future you want, today.
If interested, start your application now. We review applications as they are received and may close the advert early if we receive a high volume of applications. Apply promptly to be considered.
It starts with you.
#J-18808-Ljbffr