Overview:
PMA have an exciting opportunity for a candidate to join their customer success executive team. As the demand for PMA services grows, we are looking for the right person to join our team and be passionate about developing people,
The PMA delivers a comprehensive portfolio of workshops learning opportunities and formal education programmes through generic pipelines or apprenticeship recruit
We work with a range of public and private sector clients across the UK to train new and existing staff through apprenticeships
If you are hardworking and share a passion for offering apprenticeship opportunities to improve lives, we want to hear from you.
· Monday to Friday no weekend work
Responsibilities
· Learner enrolment apprenticeship.
· Data input: PMA platforms and learning management systems.
· Liaising with external clients, employers, learners, and potential clients with appropriate information, advice, guidance and support.
· Completing PMA paperwork to ensure an effective audit trail.
· Maintaining SharePoint with up-to-date information.
· Following PMA policies and procedures to meet expectations and requirements of the organisation.
· Pre-vet CVs, complete screening calls and arrange interviews for our apprenticeship recruit
Essential Attributes
· Proficient in use of outlook e-mail and Internet
· Good numeracy skills
· Accurate keyboard skills
· Knowledge of administrative procedures
· Proficient with Microsoft Office packages for example Forms, SharePoint, Excel, Word, Power Automate,
· Organisational skills
· Data management skills
· Attention to detail and accuracy
· Problem solving
· Adaptability
· Customer service skills
· Communication skills both verbal and written
· Ability to manage conflicting demands and changing priorities
· Confidentiality
Desirable Attributes
· Experience of working in a training provider environment
· Customer service experience
· Some advanced education preferred NVQ level 2 in business admin
Education
· GCSE or equivalent
Experience
· One year required in administration
· One year required in Microsoft Office
· One year preferred in customer service
PMA reserve the right to close this job at any point
You must have authorisation to work in UK as PMA cannot support visa sponsorship.
Job Type: Full-time
Pay: £26,000.00 per year
Benefits:
* Work from home
Application question(s):
* In a fast paced, busy role, how would you organise your workload?
* If unsure about how to answer a query, what would be your response be to the client?
Work Location: Hybrid remote in Cheshire, SK9 7BQ