Montcalm East
United by timeless style and peerless service, Montcalm
Collection is London’s compendium of luxury hotels. Housed in elegant Georgian
townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped
skyscraper, each hotel reveals a different chapter in the city’s story. The
hotels in the collection include a storied city-slicker, housed in the former
headquarters of the Royal Mail: Montcalm Royal London House. A property with a
bold new perspective at Montcalm East, part of Marriott’s Autograph Collection.
And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street
and Inhabit, Queen’s Gardens, both part of Design Hotels.
Montcalm East, an Autograph Collection Hotel, with
pioneering architecture and a bold approach to life, the hotel reflects the
creative spirit of its Shoreditch setting. With a prime position on City Road
in East London, where arty Shoreditch meets progressive Silicon Roundabout. Old
Street Tube station is just a few steps away.
Overview
Montcalm East is looking for a skilled and ambitious Luggage Porter to join
our team. You will play a pivotal role by consistently delivering exceptional
customer service to our guests.
Help to
shape the Montcalm Collection’s next chapter and showcase your skills. Become a
trusted ambassador for one of our hotels and take advantage of the opportunity
to move between properties, achieving the service and product delivery
standards for the department with a high degree of customer care and service.
Key Responsibilities
·Greet guests warmly upon arrival and
assist with the unloading of luggage from vehicles.
·Escort guests to their rooms while
providing information about the hotel’s amenities and services.
·Handle guest luggage with care and ensure
it is delivered promptly to the correct rooms.
·Tag and store luggage securely in the
designated area, ensuring proper labelling for easy retrieval.
·Assist guests with storing luggage before
check-in or after check-out.
·Support
guests with all inquiries and requests, ensuring that each interaction exceeds
expectations. Offer warm, personalized service tailored to individual guest
preferences.
·Coordinate with other departments
(housekeeping, front desk) to ensure luggage is delivered or picked up
efficiently.
·Be
knowledgeable of in-house facilities and services and promote them in proactive
manner.
·Provide guests with detailed information on
local attractions, dining, shopping, entertainment, and cultural experiences.
Stay informed about the latest events and activities in the area.
·Assist guests with booking
transportation, arranging local tours, or other concierge services.
·Respond to guest inquiries and requests
promptly and courteously.
·Communicate effectively with the front
desk and other departments to manage guest arrivals and departures smoothly.
·Report any guest preferences, special
requests, or issues to the Head Concierge or relevant department.
·Uphold the hotel’s standards of service
excellence and professionalism in all interactions.
·Answer and manage incoming calls and emails
ensuring all communication is handled professionally and efficiently.
·Ensure that the hotel lobby, entrance,
and luggage storage areas are clean, organized, and presentable at all times.
·Assist the Management in any tasks
introduced to enhance the guest journey or the positively impact the business.
·Adhere to health and safety regulations
and security procedures in luggage handling.
·Respond to emergency situations calmly
and efficiently, following hotel protocols.
Skills & Qualifications
·Minimum of 1 year of experience in a
similar role is desired.
·Excellent communication and interpersonal
skills.
·Exceptional customer service orientation with a
commitment to exceeding guest expectations.
·High attention to detail and commitment to a
luxury quality service,
·A friendly and approachable attitude with a
genuine passion for hospitality.
·Impeccable grooming and presentation standards,
·Ability to work under pressure and handle
challenging situations with grace.
·Flexibility to adapt to changing guest needs and
preferences.
·Problem-solving skills with a focus on guest
satisfaction.
·Strong organisational skills and
multitasking abilities.
·Exceptional customer service skills with
a passion for delivering a luxury guest experience.
·High level of professionalism, discretion
and integrity.
·Fluency in multiple languages is a plus.
Working Conditions:
• Hours, including weekends
and bank holidays.
• Physical demands such as
being on the feet for long periods of time and manual handling.
Benefits
* Competitive salary.
* A supportive, empowering team environment.
* Benefits platform with various discounts.
* 28 holidays including eight bank holidays, with more holidays after two-year service.
* Cash-back health benefits, including optical, dental, chiropractor and physio services.
* Discounted gym membership.
* Access to Wellbeing platform and sessions, including EAP.
* Awards and Recognition Programme.
* Annual parties.
* Regular and ongoing training and development, including leadership workshops.
* Enjoy a paid day off to celebrate your birthday – because your special day matters!
Eligibility
Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.
Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.
Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.
Please note that we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees.