Montcalm East
United by timeless style and peerless service, Montcalm
Collection is London’s compendium of luxury hotels. Housed in elegant Georgian
townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped
skyscraper, each hotel reveals a different chapter in the city’s story. The
hotels in the collection include a storied city-slicker, housed in the former
headquarters of the Royal Mail: Montcalm Royal London House. A property with a
bold new perspective at Montcalm East, part of Marriott’s Autograph Collection.
And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street
and Inhabit, Queen’s Gardens, both part of Design Hotels.
Montcalm East, an Autograph Collection Hotel, with
pioneering architecture and a bold approach to life, the hotel reflects the
creative spirit of its Shoreditch setting. With a prime position on City Road
in East London, where arty Shoreditch meets progressive Silicon Roundabout. Old
Street Tube station is just a few steps away.
Overview
The Housekeeping Porter plays
a vital support role within the housekeeping department, ensuring the smooth
operation of cleaning and maintenance activities across guest rooms, public
areas, and staff spaces. This position is responsible for assisting the
housekeeping team by transporting linen and supplies, maintaining equipment,
and contributing to the overall cleanliness and presentation of the hotel. The
Housekeeping Porter also interacts with guests and other departments to deliver
exceptional service and uphold the hotel’s standards of hygiene, safety, and
guest satisfaction.
The role requires a proactive,
detail-oriented individual with strong organizational skills and a commitment
to excellence. By working collaboratively with the housekeeping team and
responding promptly to requests, the Housekeeping Porter helps create a welcoming
and comfortable environment for all guests.
The Housekeeping Porter
provides essential support to the housekeeping team by ensuring the smooth flow
of supplies, maintaining cleanliness in public and staff areas, and assisting
with room setups and turnovers. This role is key to delivering a high standard
of hygiene and comfort throughout the hotel, contributing directly to a
positive guest experience through efficient service and attention to detail.
Key Responsibilities
·Greet hotel guests
with a warm welcome and smile.
·Assist
the housekeeping team by delivering and collecting linen, supplies, and
amenities throughout the property.
·Maintain
and organize cleaning carts and equipment.
·Support
the housekeeping team in room setups, ensuring rooms are prepared for special
requests or events.
·Ensure
all public areas and staff spaces are clean, tidy, and well-maintained.
·Vacuum carpets, sweep and mop floors, and
maintain cleanliness of marble, wood, and other specialized surfaces.
·Ensure all furniture, fixtures, and equipment
are in excellent condition and report any maintenance issues promptly.
·Provide courteous and professional service to
guests, responding to inquiries with helpful and positive communication.
·Assist
housekeeping staff with room turnovers and general cleaning tasks when
necessary.
·Respond
promptly to housekeeping supervisors’ or management’s requests.
·Follow all health and safety regulations and
guidelines, including the proper handling and disposal of waste.
·Use cleaning chemicals safely and effectively,
in accordance with hotel protocols and training.
·Ensure that all cleaning equipment is
maintained and used in a safe and efficient manner.
·Assist with deep cleaning projects and other
special tasks as assigned by the housekeeping supervisor.
·Any lost property found in the public areas must be
handed in to the supervisor.
·Participate in regular training sessions to
stay updated on hotel standards and best practices in hygiene and safety.
·Work closely with the housekeeping team and
other hotel departments to coordinate efforts and provide seamless service.
·Carry
out additional duties as assigned by the Housekeeping Supervisor.
This job description sets out the main
responsibilities related to the role at Montcalm Collection. It is not intended
to be exhaustive, and duties may be varied from time to time as required by
management to meet the needs of the business.
Skills & Qualifications
·Exceptional attention to detail and a commitment
to maintaining high standards.
·Good communication and interpersonal skills.
·Excellent organizational and multitasking
skills.
·Ability to work under pressure and meet tight
deadlines.
·Flexibility to adapt to changing guest needs and
preferences.
·Dedication to providing an exceptional guest
experience.
Working Condition
·Flexibility to work shifts, including weekends,
holidays, and evenings, as required.
·Ability to work in a fast-paced, high-pressure
environment.
·Physical demands such as being on the feet for
long periods of time and manual handling.
·Must be able to lift up to 25 pounds and perform
physical tasks related to housekeeping duties.
Benefits
* Competitive salary.
* A supportive, empowering team environment.
* Benefits platform with various discounts.
* 28 holidays including eight bank holidays, with more holidays after two-year service.
* Cash-back health benefits, including optical, dental, chiropractor and physio services.
* Discounted gym membership.
* Access to Wellbeing platform and sessions, including EAP.
* Awards and Recognition Programme.
* Annual parties.
* Regular and ongoing training and development, including leadership workshops.
* Enjoy a paid day off to celebrate your birthday – because your special day matters!
Eligibility
Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.
Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.
Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.
Please note that we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees.