Job Details
Community Use is the team that works hard to ensure most of the Halls, Community Centre’s and Schools in Fife are available for everyone to enjoy learning, leisure, life, and cultural events. Together with amazing partners we deliver a fantastic programme of inclusive pursuits including physical activity & sport, performing arts, arts & crafts, cookery, modern languages, and vocational training. We also offer space for meetings, celebrations, and community events in both modern and historical buildings usually found in the heart of the Kingdom’s city, towns, and villages. More information about Community Use can be found at:
Based at Fife Cycle Park, you will work alongside other Support Officer in the area to oversee the day-to-day operations across a portfolio of Community Use facilities in Kelty, Lochgelly and Benarty. You will support a team of Community Use staff and Community Use Instructors to ensure the effective delivery of services, systems, and procedures. In addition, you will provide cover for Community Use Schools during periods of absence or high demand.
Working closely with the Community Use Lead Officer, you will play a key role in enhancing and implementing a range of processes, procedures, and systems to support community use. Your responsibilities will include:
1. Procurement
2. Management of the Leisure Information System
3. Invoicing and financial administration
4. Operation of point-of-sale systems
5. Cash reconciliation and compliance procedures
6. Marketing and promotion, including monitoring social media channels
7. Managing electronic enquiries through group mailboxes
You will engage with customers and user groups in an appropriate manner ensuring that Council service provision is a positive experience for all facility users. You will contribute to the achievement of the key priorities and milestones set out in the Plan for Fife, Community Use Plan, Service Improvement Plan, and other relevant strategy documents.
Oversee and manage the compilation of information in relation to cost recovery. Manage suspense accounts monthly, ensure financial guidelines including accruals are carried out at financial year-end.
8. Raise Invoices
9. Raise journals/recharges as required
10. Raise fee recharges for small value repairs/client funded minor works
The normal working week will involve working 18hr per week, Monday to Friday, with flexibility. However, there may be a requirement to work evenings or weekends to suit business needs. You will receive an enhanced payment (+0.33%) for any work after 8pm and/or weekend work.
The Person
We are looking for an enthusiastic and self-motivated individual with a good understanding of Admin & clerical duties and customer service principles. Ideally, the candidate will have some working knowledge of system support and financial transactions.
In addition, we are looking for someone who can demonstrate excellent communication skills and be customer focussed, you should also be a well-organised individual and able to manage conflicting demands.
The successful applicant must also:
11. Be assertive, confident, and levelheaded when dealing with people at all levels.
12. Possess excellent customer service skills.
13. Have an ability to work to deadlines and under pressure, in a sometimes-challenging environment.
14. Be flexible and able to work on their own initiative.
15. Have excellent team working skills.
16. Be methodical and well-organised.
17. Be educated to SCQF level 7, experience in management would be an advantage.
18. Possess a good level of IT Skills and capable of working a variety of digital applications such as SharePoint, Outlook, Word, Excel, Forms.
You may be required to obtain a Protection of Vulnerable Groups (PVG) Scheme Membership or Disclosure Check for this role.