Core Account Manager page is loaded## Core Account Managerremote type: Hybrid (8 days/month)locations: GBR - London, Canada Squaretime type: Full timeposted on: Posted Todayjob requisition id: R0055515**About the Role**As a Core Account Manager at **Wolters Kluwer Health**, you will manage renewals and drive revenue growth across a large portfolio of lower-revenue accounts within the UK and Ireland. The role focuses on ensuring a smooth and timely renewal process while proactively identifying opportunities to expand existing customer relationships. Success in this position requires strong organisational skills, proactive customer engagement, and close collaboration with internal sales and operations teams to support accurate forecasting and revenue performance.**Key Responsibilities****Renewals*** Manage the full renewal lifecycle for approximately **165 core accounts across the UKI region**.* Proactively initiate early renewal discussions with customers to ensure timely engagement and contract continuation.* Prepare accurate renewal quotations and manage the process through to successful closure.* Maintain **accurate and up-to-date account records in Salesforce** to support pipeline visibility and forecasting.* Identify and escalate **at-risk accounts** to relevant stakeholders to minimise churn.* Deliver against **annual renewal revenue targets**.**New Business Development*** Identify **upsell, cross-sell, and additional product opportunities** within the assigned customer portfolio.* Conduct initial qualification to understand customer needs, priorities, and budget.* Develop and maintain a **robust forward-looking pipeline** to support revenue targets.* Contribute to overall financial performance through proactive opportunity identification and qualification.**Key Skills & Competencies****Customer Engagement** Ability to build and maintain strong customer relationships while effectively managing a high volume of accounts.**Sales Execution** Proven ability to manage renewal cycles, identify growth opportunities, and execute structured sales processes.**Communication** Strong written and verbal communication skills when engaging with customers and internal teams.**CRM Expertise** Advanced use of **Salesforce** for account management, pipeline tracking, and forecasting.**Organisation & Time Management** Ability to prioritise effectively and manage multiple deadlines across a large account portfolio.**Attention to Detail** Ensures accuracy in quoting, CRM updates, forecasting notes, and renewal documentation.**Analytical Thinking** Ability to interpret account data and engagement history to identify risks, trends, and growth opportunities.## Our Interview Practices*To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.**Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.***Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide.**Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time.Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers.We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide.For more information about our solutions and organization, visit, follow us on,, and .At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous.In 2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program.
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