Job Description
We are are seeking a dedicated professional with strong communication skills and experience handling complaints within a regulated environment. The role involves resolving motor finance issues with empathy and professionalism, supporting high complaint volumes in a fast-paced setting.Requirements:
* Excellent verbal and written communication skills
* Experience with telephony in financial services
* Strong investigative and problem-solving abilities
* Ability to manage high volumes of complaints
* Empathy for vulnerable customers
* Proficient in MS Office and CRM systems
Nice to Have:
* Background in motor finance or dealership complaints
* Knowledge of FCA, DISP, CRA guidelines
Preferred Qualifications:
* GCSE English (Grade C or above)
* Experience in complaints handling within financial services
Other Requirements:
* Willingness to undergo comprehensive classroom training
* Ability to pass case simulation assessments
This is an excellent opportunity to contribute to a customer-centric team focused on continuous improvement. Apply now to be part of an engaging and dynamic environment.