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Customer Service Administrator - Maternity Cover, Ramsgate
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Client:
Location:
Ramsgate, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
2dc0f1e2092d
Job Views:
3
Posted:
29.06.2025
Expiry Date:
13.08.2025
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Job Description:
We have an exciting opportunity for a team-oriented, customer-focused administrator to join our busy Customer Service Team at our UK head office near Manston, Kent.
Reporting to the Customer Service Manager, you will be responsible for understanding our customer needs and exceeding their expectations by telephone or email. The role involves daily operational service tasks to meet customer demand. This is a maternity cover role expected to end in November 2025.
Wahl in the UK
Wahl UK is a long-established and successful subsidiary of Wahl Clipper Corporation. Our offices are located near Ramsgate, Kent.
Key responsibilities and tasks:
* Understand customer requirements and take actions to exceed expectations.
* Provide support and guidance within your areas of expertise.
* Use problem-solving techniques and escalate issues to maximize customer satisfaction.
* Listen, identify, and understand customer needs, communicating professionally to provide accurate and concise information.
* Collaborate across departments to ensure high service levels.
* Take ownership of key responsibilities to meet business objectives.
* Understand and aim to exceed customer expectations.
Skills and Experience:
Experience
* Previous customer-focused role.
* Problem-solving skills to focus on solutions.
* Polite and friendly telephone manner.
* Ability to produce professional, customer-focused email communications.
* Teamwork experience.
* Attention to detail.
Skills
* Polite and friendly telephone manner.
* Exceptional organizational skills.
* Proficiency in MS Excel, Word, Teams, and Outlook. Knowledge of HubSpot and Exchequer is a plus.
* Drive to deliver outstanding customer service.
* Strong work ethic, high productivity.
* Flexibility, commitment, punctuality.
* Ability to work independently or as part of a team, taking ownership of responsibilities.
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