Job description 1 x vacancy Customer Service shift worker 0900-1900 Shift Pattern: Starting Monday ( 2 off, 3 on, 4 off, 5 on ) Working within the customer service team you will be looking after some of the most well- known reputable clients within the Aviation Industry Send booking sheets and priority order to our handlers Update systems from the flight files and ensure all details match Action on hand sheets which will require rebooking and updating our customers with and issues. Plan our flights within our cargo allocation Handling customer service enquiries via phone, web portal or email including monthly pre- bookings for our regular clients Providing the clients with post-flight and tracking information Correctly booking selected flights for our clients in terms of transit time and price Liaising with the sales and accounting team about existing accounts Ensuring that all enquiries are handled promptly and that all confirmations are sent within ample time Updating and maintaining the internal reservations system Ensure inhouse system is updated after flight departure to ensure smooth billing Undertake regular permanent bookings for our top clients Handle critical issues through liaison with client station managers, airport authorities and internal departments to effectively deal with situations Maintain effective communication with all external and internal staff/clients connected to the airlines operation, to ensure effective operational delivery Target the reduction of cargo handling issues and their potential consequences Ability to make essential decisions and take responsibility To carry out any other tasks deemed necessary and reasonable by the company Ensure the accurate processing of freight documentation in accordance with all customer airlines operational procedures, Handling Briefs, and Service Level Agreements. Including special handling e.g. HUM, DGR, VUN, VAL, Radioactive Material Monitor transhipment cargo deliveries by our GHAs to onward carriers Ensure that all carrier specific requirements are handled correctly in accordance with the appropriate procedures To monitor GHA, security process, including x-ray processing and ETD requirements for airline product Adopt a proactive work ethic planning to anticipate and prevent handling issues 10 hour shift | Day shift | Weekend availability Education: GCSE or equivalent (preferred) Experience: Air Freight customer service: Previous experience required If you do not hear from us within 7 days, your application has been unsuccessful.