Software Support Technician – Henry Schein One UK
At Henry Schein One, we are a tech company on a mission to redefine dental care. We combine AI‑powered diagnostics, practice management software and patient experience tools to deliver world‑class SaaS products.
What You’ll Be Doing
* Coach customers through queries regarding our software via phone and online chat.
* Empathetically approach customer questions and reassure them you’re able to help.
* Encourage a self‑serve approach by sharing relevant support documents.
* Troubleshoot issues that are not instantly obvious, using all available resources.
* Empower customers to maximize our software and deliver vital patient care.
About You
You are an ambitious, career‑driven individual who is highly self‑motivated and can work independently or collaboratively within the department. You have strong communication and interpersonal skills, enjoy working in a fast‑paced and changing environment, and will develop relationships with our customers.
Personal Attributes
* Great communication and collaboration skills working with business stakeholders.
* Initiative and ability to analyse situations with technical expertise.
* Strong attention to detail and highly organised.
* Calm under pressure and excellent verbal and written communication skills.
* Empathetic, authentic, approachable, friendly.
* Inquisitive, interested, able to identify problems and present solutions.
* Self‑motivated, diligent, self‑aware of training requirements and seek support to develop knowledge.
Diversity & Inclusion
Henry Schein One is an equal‑opportunity employer. All qualified candidates are considered without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, genetics, disability or age. We welcome everyone to our team and foster creativity and ambition throughout our business.
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