Sage Newcastle Upon Tyne, England, United Kingdom
Job Description
In this highly partner‑interactive role, the Consultant will be required to have a profound passion for software technology, continuously expanding their knowledge and maintaining an expert status within a fast‑paced environment. The Sage Centre of Excellence is a dynamic organisation that collaborates closely with partners. The Consultant must be highly motivated, possess a proactive, can‑do attitude, and have an excellent understanding of complex technical activities and comprehensive knowledge of Sage application solutions. The Consultant is a key member of the Centre of Excellence, responsible for providing product enablement, escalation support, pre‑sales advice and support, maintaining and advising on project delivery processes/methodology, and fostering success and collaboration within the Sage community. This is a hybrid role with three days per week in our Newcastle office.
Key Responsibilities
* Maintain a thorough knowledge of the Sage assigned solution configuration and implementation processes to deliver expert enablement to partners.
* Deliver technical workshops and enablement sessions to partners & peers.
* Provide second‑line technical implementation support for partners.
* Create and maintain delivery documentation.
* Share best‑practice recommendations with partners, ensuring an optimal use of technical configurations.
* Provide input to Sage Product Development and Product Management.
* Inform partners of product changes and releases.
Requirements
* Experience / working knowledge of Intacct.
* Self‑directed and self‑motivated with a demonstrated work ethic and ability to perform under pressure.
* Ability to gather, analyse and interpret data to support customer requirements while working within fast‑paced timescales.
* Excellent verbal and written communication skills, with appropriate grammar, style and language to a wide range of people.
* Relationship management skills, including influencing, managing expectations and dealing with difficult situations.
* Excellent customer centricity.
Benefits
* Video: https://www.youtube.com/watch?v=TCMtTYUUiuU
* Generous bonuses and pension scheme: up to 8% matched pension contribution plus 2% top‑up by Sage.
* 25 days of paid annual leave with an option to buy up to another 5 days.
* 8 bank holiday days.
* Paid 5 days yearly to volunteer through Sage Foundation.
* 50% income protection.
* Holiday buy and sell.
* Comprehensive health, dental and vision coverage.
* Work‑away scheme for up to 10 weeks a year.
* Ongoing training and professional development.
* Hybrid working.
* Healthy Mind app membership.
* Access to various helpful memberships for finances, health and wellbeing.
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