Overview
Seopa Ltd Belfast, Northern Ireland, United Kingdom
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Responsibilities
* Own relationships with multiple accounts, be a trusted advisor, understanding customer needs and working with customers to identify new sales opportunities within existing relationships.
* Negotiate with impact, securing contracts and new product opportunities that benefit both customers and the business.
* Represent Seopa at customer meetings, conferences and exhibitions to aid business and organisational development (some travel within the UK required).
* Share knowledge with colleagues and, where appropriate, assist junior employees.
* Become a market expert, understanding customer, market and industry trends to anticipate future needs and drive opportunities for growth based on Seopa product lines.
* Provide product support for customer accounts, collaborating with other teams to resolve issues in a timely manner.
* Onboard new customers, liaising with other teams to ensure seamless integration.
* Monitor and report on business activities and provide accurate and timely reports to customers and the Customer Success Manager.
* Collaborate with other teams, including engineering and product management, to deliver new opportunities and ensure alignment with customer expectations on the rollout of new products or updates.
Personal specification
* Determined and eager to embrace new experiences and responsibilities.
* Confident communicator: empathetic and comfortable dealing with senior company executives.
* Customer focused: thrive on customer interaction.
* Organised and proactive.
Academics
* Degree in a business or IT field, ideally with a 2:1 or equivalent or strong, relevant experience in this sector.
* 3 grades Bs or above at A-Level are desirable although not essential.
Essential Criteria
* Minimum of 1 year of experience in a customer-facing, account management role, ideally from a technology, consulting, insurance, financial, or utilities product background.
* Experience managing and maximising the profitability of multiple B2B relationships in a target-driven environment.
* Strong analytical skills to interpret data.
* Excellent skills in MS Office (particularly Excel).
* Proven ability to self-educate.
* Superb written and verbal communication skills; able to communicate confidently face to face and virtually.
Desirable
* Experience in an IT, e-commerce, fintech or financial services environment.
* An appreciation of web/software development.
* Experience of CRM or Google Analytics.
Must be eligible to live and work in the UK and identify with and commit to our company values:
SMART - We are innovative and strategic, we find better ways to do things
EFFICIENT - We maximise productivity and value for money, minimise waste and duplication
OPEN - We are one team, diverse, loyal and respectful, we welcome new ideas, challenge and change
PASSIONATE - We are ambitious, positive and driven, we celebrate the success of our company and colleagues
ACCOUNTABLE - We are responsible, trustworthy and dependable, we do what we say we will
Remuneration & Benefits
* Competitive salary and comprehensive benefits package, including:
* Performance-based bonus
* Private medical insurance
* Life assurance
* Pension and opportunity for annual pension review
* Health cashback plan
* Hybrid working arrangements - typically 1 day per week in office
* Employee recognition scheme
* Additional service-related holidays
* Option to buy additional holidays
* Cycle to work scheme
* Full access to online learning system
* Wide-ranging discount reward schemes
About Seopa
This is an excellent time to join our multi-award-winning company. The right candidate will have an opportunity to work in a friendly, dynamic and inclusive working environment with like-minded, talented and passionate individuals with options for hybrid working giving the flexibility to work a mix of in the office and at home. An indigenous company founded in 2003 with branches in Belfast (Head Office) and Timisoara, we are an industry leader in creating and hosting insurance, finance and utility price comparison engines. In addition to providing our software and systems to other companies, we operate our own insurance comparison brands. Used by millions of customers annually, our systems enable insurance providers to secure business within their target markets and empower consumers to easily identify those providers who meet their financial product requirements at market leading prices. Our Affinity Partnership arrangements facilitate other companies to increase the range of services offered (and revenue generated) via their websites. Our products are used by over 400 financial partners in the insurance, finance and utilities industry. Our success is recognised by a series of awards including six consecutive Deloitte Technology Fast 50 awards, a Deloitte EMEA Technology Fast500 award, several prestigious Deloitte Best Managed Companies awards Gold Standard Best Managed Companies awards (2020, 2021 and 2022) and Platinum Best Managed Companies award 2023 and 2024.
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