We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.
With your guidance, your store will remain a safe place to work and shop.
Responsibilities include:
* Serving customers with passion and pride, providing natural and great service.
* Encouraging customer feedback through the ‘have your say’ survey.
* Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
* Applying training to ensure safety in all tasks.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Understanding store performance and contributing to profit delivery.
* Living our values, making everyone feel welcome, and following policies.
* Clocking in and out accurately for proper pay.
* Following security procedures and wearing safety equipment to keep everyone safe.
* Following the think 25 policy when serving age-restricted products.
* Responding promptly to assistance calls, explaining actions to customers.
* Maintaining a clean, tidy, and organized store environment.
* Possibly running shifts in the absence of managers.
* Following all training to ensure safety and legal compliance.
* If applicable, managing day-to-day Post Office operations, including passing background checks.
Flexible Working: We support flexible working arrangements to accommodate different life situations. Discuss your needs with us during the application process.
Core Purpose: Serving our customers, communities, and planet better every day.
Values:
* Customers are at the heart of everything we do
* We treat each other how we like to be treated
* We work together as one team
* We make things easier
About us: One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, cash machines, and vending solutions. We are part of Tesco and committed to inclusivity and accessibility.
Note: We only recruit individuals who have passed the school leaver’s age. For details, click here.
Benefits include:
* Discounts in-store and at Tesco
* Health and insurance benefits
* Flexible working options
* Colleague support services
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