Overview
We have an exciting opportunity to become our Reception & Concierge Manager at one of our workplace restaurants in London EC4A. This is a permanent role working Monday to Friday, 40 hours a week on a rota basis at a prestigious law firm.
Wilson Vale is an established, quality-led contract caterer. We work with amazing clients across the UK who place huge value on great food as a key part of their culture and community. We work in office restaurants, independent schools and at conference venues with the same high-end ethos throughout. Our culture unites us. We stand for craft, quality, creative freedom, forward thinking and integrity. We never compromise on our commitment to fresh, seasonal produce and the fantastic people that make it all happen. Our catering team on site deliver outstanding breakfast, lunch and hospitality services to an average of 200 staff and guests daily. Services also include confectionery, a coffee shop, and fine dining events. As our Reception & Concierge Manager you will oversee the reception department and manage client relationships in conjunction with the General Manager and other members of the senior leadership team.
We are looking for someone with experience in Reception Management that can inspire and motivate their team yet retain a hands-on approach to the operations. You will head up the team and build on successes to deliver the highest standards of customer service across the site.
Responsibilities, Skills & Experience
* Lead and manage a hands-on team, overseeing day-to-day operations to ensure services and customer requirements are delivered to the highest standard.
* Recruit, train, motivate, and develop staff, fostering a positive, service-focused team culture.
* Demonstrate strong people management, organisational, and communication skills, with proven experience in successfully leading teams in premium hospitality.
* Maintain flexibility with working hours and adapt effectively in high-pressure, fast-paced environments while multitasking.
* Show passion for food, exceptional service, and staff development, with excellent presentation, customer service, and local area knowledge.
* Proactive, reliable, and professional with a positive attitude and a track record of delivering results.
OUR CULTURE
* Craft at our core - we pride ourselves on our craft-skilled chefs who create wonderful fresh food from scratch.
* It’s all about the food - the menu is the most important document our chefs write every week.
* Quality, seasonal ingredients - 300+ British suppliers and our chefs can source locally.
* Freedom to create - our teams love to cook up exciting food themes and pop-ups to keep the food fun.
* Support like no other - our business was founded by family and we have stayed true to those same family values of nurturing development, protecting our values and building trust and loyalty.
* Making food that not only tastes great but is good for the planet. We have always had a strong environmental ethos and are dedicated to our social and environmental commitments.
* We believe in tailored training and opportunities to build your career with us.
WILSON VALE PERKS
* Our working hours are some of the best you\'ll find in catering - we are strong believers in work-life balance
* Our working environment is fun and inspiring, with excellent career development opportunities
* Craft Works - Free craft-focused career development training programme
* Paid training bespoke to you
* Access to our Employee Assistance Programme - your wellbeing is very important to us
* Online employee benefits scheme - monetary savings on everyday items
* Your Birthday off every year after 1 year’s service
* Enhanced Maternity Pay
Wilson Vale is an equal opportunities employer that strives to create an inclusive working environment for all. We are committed to supporting our people and do not tolerate discrimination of any kind. From each and every person in our catering teams, to our operations and central support teams - everyone at Wilson Vale has a voice.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Administrative
Industries
* Restaurants
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