About Us
Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way.
Our team of experts have earned the trust and confidence of thousands of customers by consistently delivering results. With a 4.5-star Trustpilot rating, we're proud to be recognised for our commitment, expertise, and determination to go above and beyond when it matters most.
Useful Links
Trustpilot ¦ Glassdoor
About The Role
We are looking for an enthusiastic and customer-focused Claims Advisor to be the first point of contact for policyholders reporting a claim. In this role, you will gather key details, check policy coverage, review supporting documents, and ensure all necessary information is collected before passing the claim to the next stage. Strong communication, attention to detail, and the ability to provide a seamless customer experience are essential.
This is a fantastic opportunity for someone who is highly motivated, empathetic, and passionate about delivering excellent customer service.
Key Responsibilities
Customer Service:
* Answer first point of contact calls for New claims and call transfers.
* Provide excellent customer service.
* Have the ability to deal with sensitive situations and difficult customers.
* Display active listening skills on every call.
* Use of good questioning to establish a valid claim.
* Build a relationship with all callers and all our departments.
* Deliver all claim outcomes in a positive light, including declines.
* To pass all audits at 95% or above.
Proactivity
* Have a can-do attitude and positive approach towards change.
* Take on board constructive feedback and apply this to every call.
* Have administrative and organisation skills.
* To undertake any individual or team task or activity reasonable requested and in line with the company values.
* Picking up on system errors and making your manager aware of them.
* Having the ability to claims handle on TCS, with instructions, reserves, tasks etc…
Knowledge
* Set policyholders accurate expectations for their claims journey.
* Identify any potential fraud triggers.
* Complete all relevant steps when setting up claims.
* Become knowledgeable in our policy wordings between the Bronze, Silver and Gold.
* Understanding what other departments do and able to assist that team.
* Having a full understanding on TCS with Tasks, instructions, how to log complaints and set reserves etc…
* Having a full understanding as well as providing assistance with our customers on the portal and EFNOL online system.
Working Together
* Input ideas to help improve the department and deliver excellent customer service.
* Undertake any individual or team tasks reasonably requested.
* Help assist with other departments and take the initiative to want to learn more.
* Taking the initiative to help each other out within the team.
* Helping and assisting other departments.
Key Requirements
* At least 2 years experience in a Customer Service role.
* Previous claims experience is desirable but not essential
* Ability to take on increased ownership and responsibility when necessary
* Helpfulness and a passion for customer service
In Return, We Can Offer You
Basic Salary £24,000 as well as market leading benefits.
25 days Annual leave plus statutory holidays.
Just Some Of The Great Benefits We Offer
* On-site gym
* Free on-site parking
* Free on-site breakfast bar
* Complimentary on-site snacks and soft drinks
* Discretionary performance related bonus
* An extra day's holiday for your birthday
Application deadline: this position will remain open until we have found the right person for the job.
We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.
Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.
INDCCC