At Parkdean Resorts, our guests are at the heart of everything we do - and our Customer Support Advisors play a vital role in ensuring every experience is a great one. We’re looking for a confident, knowledgeable, and people-focused professional to join our team and act as a trusted link between our customers, park teams, and senior stakeholders.
In this advisory role, you’ll bring sound judgement, strong relationship-building skills, and the ability to navigate complex or sensitive situations with professionalism and care. You’ll help ensure our complaint-handling processes are clear, consistent, and aligned with both regulatory standards and our commitment to exceptional service.
What you will be doing...
* Be a key point of contact for daily customer communications, ensuring responses follow agreed service levels, policies, and best practice.
* Build and maintain strong relationships across customers, park teams, managers, and wider business stakeholders.
* Own cases from start to finish, providing timely updates and clear communication.
* Conduct initial investigations into customer issues and present findings to support informed decision-making.
* Manage customer feedback and complaints through our designated systems, using good judgement when escalating issues.
* Maintain high standards of accuracy while managing a varied and fast-paced workload.
* Work confidently under pressure, using sound judgement and maintaining a calm, customer-first approach.
* Work closely with key third-party partners such as Hoseasons, ABTOT, FCA, and NCC.
* Assist with the timely investigation and closure of compliance, legal, FCA, and DPA‑related cases.
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About you...
* Someone driven, goal‑oriented, and committed to delivering great outcomes.
* A natural problem-solver with a solutions-focused mindset.
* Positive, innovative, and forward‑thinking.
* Strong customer focus with a commitment to high service standards.
* An excellent communicator, both verbally and in writing.
* Self‑aware, adaptable, and confident working with others.
* A supportive team player with plenty of energy and motivation.
So, why Parkdean Resorts?
Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organisation, we can offer:
* The chance to develop your skills and boost your career across our 65 parks – we’ve got your back when it comes to training!
* You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.
* A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
* A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
* Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.
We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.
Are we the right fit for you?
At Parkdean Resorts, every park is a place to start something great; a place where you can develop your skills, take on new challenges, and thrive alongside a team that supports you every step of the way.
Our parks create meaningful memories for our guests and know that great service is more than a smile - it’s understanding the value of every moment. Because it’s not just what we do, it’s who we are. Join a team that puts heart into every holiday. Be the Heart of the Park.
Parkdean Resorts takes safeguarding seriously therefore background checks including DBS (or equivalent) will be carried out if appropriate.
We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests as part of the recruitment and assessment process, please contact Holly at Holly.Baldwin@parkdean-resorts.com.