Our client, a leading organisation in the Defence & Security sector, is seeking a dedicated and dynamic Field Service Engineer to join their team on a permanent basis. This role plays a crucial part in maintaining and supporting high-quality systems for customers within the UK and internationally, with a primary focus on defence and national security.
Key Responsibilities
* Engineering visits (preventive and corrective):
o Maintain, patch, update, and audit customer systems and products.
o Perform corrective maintenance and repairs to resolve customer issues.
o Support military exercises, demonstrations, and testing.
o Assist with customer acceptance testing of new deliveries/products.
o Deliver operator and maintainer training.
* Remote support:
o Provide 1st/2nd line support via the service desk for logged customer issues.
o Join an on-call 24/7 rota, with the possibility of attending customer sites at short notice.
* Infrastructure and Network support:
o Install, configure, and maintain Windows Server environments (2016/2019/2022).
o Configure and manage firewall platforms (hardware and software-based).
o Maintain virtualised environments using platforms such as VMware ESXi and Microsoft Hyper‑V.
* Customer Repairs (RMAs):
o Perform root cause analysis using logical and methodical approaches.
o Document corrective actions, summarise parts required, and create necessary reports and certificates.
Job Requirements
* Degree or HND/HNC qualified in an engineering discipline.
* Experience in Electronic Warfare.
* Previous demonstrable experience of supporting hardware and infrastructure in the military sector.
* Understanding of LAN, WAN, and VLAN architectures; network hardware; firewalls; hypervisor; and Windows/Linux configuration and management.
* Knowledge of Crypto devices and experience in maintaining equipment in live environments.
* Understanding of hardware lifecycle management, upgrades, and capacity expansion planning and execution.
* Experience in service support of low volume, high-value products and systems in highly regulated environments.
* Awareness of ITIL (v3 or v4) best practices.
* Full UK driving licence.
Benefits
* Competitive salary.
* Additional flexible benefits covering health, wellbeing, savings, protection, and leisure.
* A supportive community with groups sharing various interests and passions.
* A commitment to Equal Opportunity, Diversity, and Inclusion.
* Eligibility for DV clearance (residing in the UK for the last 10 years).
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