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Job Description - German Bilingual Software Account Manager (Automotive) (044EY)
German Bilingual Software Account Manager (Automotive)
Location – Stratford, East London
Annual Salary £34,540 + Annual Performance Bonus + Company Benefits
Full Time - Hybrid – 2 days office/3 home
Onsite Training - Fully paid training and equipment provided
Job Summary
We are seeking a motivated and results-driven German Bilingual Software Account Manager/Technical Support Specialist to join our dynamic team, based at Stratford, East London.
The ideal candidate will act as a single point of contact for UK and European customers across multiple channels, delivering engaging customer support to a wide spectrum of audiences including customers, internal colleagues, or dealers.
You will handle general inquiries, provide product knowledge, expertise, and support in resolving all product technical issues. You will share best practice examples to support upskilling customers in using the software to gain operational efficiencies and cost benefits. Additionally, you will identify customers at risk of churn and work to convert them into product advocates through excellent customer service and outcomes.
Who we want?
* Excellent communicator with strong customer service skills, a keen analytical mindset, and the ability to lead initiatives that enhance client satisfaction and retention.
* Multi-tasker who builds effective, positive relationships and enjoys working in a fast-paced environment.
* Emotional intelligence, intellectual curiosity, adaptability, and flexibility.
* Logical thinker with professional maturity, willingness to own responsibility, and accountability.
What you’ll be doing
* Develop and maintain relationships with key clients to understand their business needs and objectives.
* Identify opportunities for upselling and cross-selling products and services to enhance client value.
* Utilise Salesforce to track client interactions, manage accounts, and analyze sales data for strategic decision-making.
* Communicate effectively with clients regarding product updates, promotions, and issues.
* Collaborate with internal teams to ensure timely delivery of services and resolve client concerns.
* Prepare regular reports on account status, sales performance, and market trends for management review.
* Lead presentations and meetings with clients to discuss goals and solutions.
What you need to bring to the role
* Verbal and written fluency in English and German at C1/C2 level.
* Contact Centre or Customer Service experience preferred (transferable experience considered).
* Proven experience in software sales or account management.
* Proficiency in Salesforce or similar CRM software is highly desirable.
* Emotional intelligence, curiosity, adaptability, and flexibility.
* Logical thinker with maturity, responsibility, and accountability.
* Ability to build positive relationships and work in a fast-paced environment.
* Strong communication skills, both verbal and written, with effective client engagement.
* A proactive problem-solving approach focusing on excellent customer service.
* Ability to work independently and as part of a team.
If you are passionate about building lasting relationships and driving business success, we encourage you to apply for this exciting opportunity as a Bilingual Software Account Manager.
What You Can Expect:
* Starting with 22 days of annual leave, increasing by 1 day on your anniversary for up to 27 days plus bank holidays.
* Life Assurance of 4x annual salary.
* Contributory pension scheme.
* Private Medical Insurance.
* Comprehensive travel insurance for you and your family.
* Discounts on brand new vehicles.
* Employee Assistance Program (EAP).
About Percepta
Established in 2000 as a joint venture with TTEC, Percepta has contact centers worldwide delivering frictionless customer experiences.
Our values are central to our organization, and we live by them daily. As a Percepta team member, you can expect:
* Culture of Service: To be treated like you are the customer from day one.
* Teamwork: Belonging to a supportive environment that encourages growth, trust, and open communication.
* Respect: Accountability, dependability, and full attention from the team.
* Proactivity: Surround yourself with solutions-oriented people focused on improvement.
* Career Growth: Opportunities for learning and development.
* Diversity: Be part of a diverse, community-minded organization that values fun!
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