Medical Secretary
Location: Birmingham
Contract Type: Full-Time / Part-Time
Salary: £24,852 – £27,374 per annum (£12.71 – £14.00 per hour)
Start Date: As soon as possible
About the Role
We are recruiting an organised and proactive Medical Secretary to join the administrative team within a private healthcare organisation in Birmingham.
This role is key to supporting the smooth running of patient pathways across multiple specialties, ensuring high-quality administrative support and an efficient patient experience throughout community and clinical services.
Key Responsibilities
* Coordinate and support administrative processes across the patient journey
* Manage appointments, waiting lists, clinic bookings, and follow-up arrangements
* Process referrals, consultation letters, and clinical correspondence
* Liaise with GPs, clinical teams, patients, and external agencies to ensure seamless care coordination
* Maintain and update patient information on clinical systems accurately
* Support RTT targets and ensure adherence to service protocols and timescales
* Handle incoming calls, patient enquiries, and specialty inbox management professionally
* Undertake general office duties including scanning, filing, photocopying, and diary management
* Support reception and front desk duties where required
* Participate in data validation, audits, and activity reporting using clinical systems and Excel
* Support induction and training of new administrative staff
* Provide cross-cover and flexible support across teams and Modality sites when required
What We’re Looking For
Essential
* Previous administrative or medical secretary experience
* Strong organisational and communication skills
* Good working knowledge of:
* Microsoft Word
* Excel
* Outlook
* Ability to manage workload effectively under pressure
* Professional and patient-focused approach
* Ability to work independently and as part of a team
Desirable
* Previous NHS or healthcare provider experience
* Knowledge of SystmOne
* Experience using NHS E-Referral systems
* Understanding of RTT pathways and healthcare administration processes
What’s on Offer
* Competitive salary package
* Supportive and collaborative working environment
* Opportunity to work across varied clinical specialties
* Ongoing training and development opportunities
* Flexible working within a growing healthcare organisation