Job Title: Customer Care Coordinator
Location: South Leicester
Salary: Up to £35,000
Industry: Construction / Property / Facilities Management
Company Overview
We are partnering with a well-established business in the construction and property services sector. The organisation is committed to delivering high-quality service to its clients while fostering an inclusive and safe working environment. They value diversity, respect differences, and are proactive in supporting flexible working arrangements.
The Role
We are seeking a Customer Care Coordinator to join the Customer Care team. Reporting to the Customer Care Manager, this role is central to ensuring customer satisfaction and the smooth resolution of maintenance and service issues.
Key Responsibilities
- Manage incoming calls and ensure all issues are logged and tracked appropriately.
- Coordinate supply of materials and sub-contractor work to complete maintenance requests.
- Liaise with the Customer Care Manager / Team Leader to ensure defects are addressed by the relevant personnel.
- Maintain Customer Care logs and monitors.
- Check invoices and forward for payment.
- Work with the Buying department to order materials as required.
- Report defects to sub-contractors regularly and ensure timely completion of remedial works.
- Arrange completion of end-of-defect works for clients.
- Collaborate with Site and Sales Teams to ensure customer queries are addressed.
- Schedule appointments for suppliers, sub-contractors, and site teams to resolve issues.
- Life assurance
- Holiday Purchase Scheme
Please apply today to be considered for this exciting senior leadership opportunity within a growing, nationally recognised business