Job Description
In house Estate Operations Manager – West London - £75k (soft services)
Job Title: Estate Operations Manager
Reporting To: Estate Director
Department: Operations
Line Management: Estate Assistant Operations Manager (Soft Services)
Role Overview: The Estate Operations Manager at The Estate Services (TES) will fully manage soft service delivery across the estate, ensuring high standards of cleanliness, security, landscaping, waste management, and customer experience across all areas for our tenants & visitors, whilst ensuring all Health & Safety and Environmental compliance is adhered to.
As a proactive leader with a customer-centric focus, the Estate Operations Manager will lead, communicate, and harmonise collaborative delivery with contract partners, ensuring timely communication with the tenants, customers, stakeholders, and the wider TES team.
Key Functions:
Contract Management
1. Manage complex and high-value contracts via third-party service providers, ensuring contracts are adhered to and service level agreements (SLAs / KPIs) are met.
2. Lead, manage, and deliver all soft service operations, including security, logistics, reception services, cleaning, waste management, pest control, and landscaping, ensuring a consistently high level of service at all times.
3. Conduc...