Job Summary
The Switchboard Service at Leeds Teaching Hospitals NHS Trust plays a critical role in managing all incoming communications across multiple hospital sites, ensuring patient safety and operational continuity 24/7. We are seeking an experienced, motivated and proactive Switchboard Supervisor to join our patient‑centred team, based at Leeds General Infirmary. This is an exciting opportunity for an individual with strong leadership skills to support the operational management and development of a high‑performing switchboard team.
Main Duties
The successful candidate will support the day‑to‑day supervision and line management of Switchboard Operators, contributing to the delivery of a comprehensive and responsive communication service. Key duties include:
* Provide day‑to‑day supervision of switchboard operators and monitor staffing levels.
* Adjust staffing as necessary to ensure appropriate cover on a 24/7 service covering 12‑hour shifts, days, evenings, nights, weekends and bank holidays.
* Recruit, retain and induct new staff, ensuring they receive appropriate training.
* Communicate sensitively with patients, medical and nursing staff, other patient administration colleagues, outside agencies and other departments across the Trust.
* Assist in organising departmental workload and deliver a coordinated and consistent communication management service.
* Support the Switchboard Team Leader on day‑to‑day operational matters.
Contact
Name: Simone Corcoran
Position: Outpatient Support Manager
Email: simone.corcoran@nhs.net
Phone: 01133 925040
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure and Barring Service check will be required.
Sponsorship Eligibility
Leeds Teaching Hospital NHS Trust cannot provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route.
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